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Spa Manager

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Role description

Best Western Premier Dynasty
is a 4-Star upscale Hotel, part of Best Western Group, an International Hotel Chain, located in front   INSA Wollo Sefer area, about 3 Km away from Bole International Airport. The hotel is looking for qualified candidate for the following position
Requirements
Operations Oversight
: Manage daily Wellness Centre activities, scheduling, and guest flow.
Staff Supervision
: Recruit, train, and motivate therapists, aestheticians, and receptionists.
Customer Service
: Ensure guest satisfaction, handle complaints, and maintain service quality.
Financial Management
: Budgeting, payroll, inventory control, and revenue growth strategies.
Marketing & Promotion
: Develop campaigns to attract new clients and retain existing ones.
Health & Safety Compliance
: Maintain hygiene standards, equipment safety, and regulatory compliance.
Qualification
Education: Bachelor’s degree in hospitality management, business administration, or health & wellness preferred.
Experience: 3–5 years in Spa, Wellness, or Hospitality Management.
Leadership: Ability to inspire and manage diverse teams.
Communication: Clear interaction with staff, vendors, and guests.
Problem-Solving: Quick resolution of operational or guest issues.
Business Acumen: Understanding of profitability, cost control, and KPIs.
Customer Care: Creating a welcoming and relaxing guest experience.
How To Apply
Interested applicants are required to submit their application letter, updated CV with copies of their credentials to the following address within 7 working days starting from this announcement.
Please mention the title of the position you applied for on the subject line of your email.
jobs@bwpremieraddis.com
Skills (mandatory):
Ability to work in a fast-paced environment and handle stressful situations calmly, • Strong coordination and networking skills, Ability to coordinate multiple tasks and work under pressure., Ability to manage multiple projects and meet deadlines, ability to build strong working relationships
Skills (desired):
Ability to work in a fast-paced environment and handle stressful situations calmly, Ability to coordinate multiple tasks and work under pressure.
Benefits:
Medical Allowance, Meal, Transport Allowance
Languages:
ENGLISH
Work experience:
3-5 years
Managerial experience:
3-5 years
Apply Now!