Customer Service Officer II
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Role description
Job Summary
Interact with customers in a professional, friendly, and empathetic manner. Respond to customer inquiries, concerns, and complaints promptly and effectively. Provide accurate information about products, services, policies, and procedures. Assist customers in selecting the right products or services based on their needs. Identify and assess customer issues or problems and provide appropriate solutions. Escalate complex or unresolved issues to the relevant department or supervisor. Follow up with customers to ensure that their concerns have been resolved satisfactorily. Maintain thorough and accurate records of customer interactions and transactions.
Qualification
Bachelor’s degree in Accounting, Management, Economics, or related fields.
Experience
Two (2) years of Banking Operations experience. Knowledge of IFB will be advantageous
How To Apply
Interested and qualified applicants should apply within ten (10) days from the date of this vacancy announcement through
https://forms.gle/2dcvt91rW7XE2g3e9
Skills (mandatory):
Excellent customer service, Customer Service and Financial Literacy
Benefits:
Fuel, Loan, Medical Allowance, Training Opportunities
Work experience:
1-3 years
Apply Now!
Interact with customers in a professional, friendly, and empathetic manner. Respond to customer inquiries, concerns, and complaints promptly and effectively. Provide accurate information about products, services, policies, and procedures. Assist customers in selecting the right products or services based on their needs. Identify and assess customer issues or problems and provide appropriate solutions. Escalate complex or unresolved issues to the relevant department or supervisor. Follow up with customers to ensure that their concerns have been resolved satisfactorily. Maintain thorough and accurate records of customer interactions and transactions.
Qualification
Bachelor’s degree in Accounting, Management, Economics, or related fields.
Experience
Two (2) years of Banking Operations experience. Knowledge of IFB will be advantageous
How To Apply
Interested and qualified applicants should apply within ten (10) days from the date of this vacancy announcement through
https://forms.gle/2dcvt91rW7XE2g3e9
Skills (mandatory):
Excellent customer service, Customer Service and Financial Literacy
Benefits:
Fuel, Loan, Medical Allowance, Training Opportunities
Work experience:
1-3 years
Apply Now!