Junior Customer Service Officer

1.Give personal Training package, tuition fee, and duration of the training information, etc. to customers through telephone, Telegram, face to face.
2. Partake in the efficient and effective day to day Customer Service Counter and/or Call Centre.
3. Work closely with IBOs; prepare space for IBOs when they need a place to discus with their customers.
4. Perform all work competently and efficiently and promote a positive image of Breakthrough Trading S.C to the public.
5. Deal with difficult customer situations in a calm and professional manner.
6. Ensure customer requests for assistance/information are logged onto the company’s customer request system, and follow up on where appropriate to ensure a satisfactory outcome.
7. Maintain strict confidentially on all dealings.
8. Carry out photocopying, scanning and general office duties.
9. Report any difficulties pertaining to the delivery of service to the Customer Service supervisor.
10.  Undertake other duties as directed by the manager or supervisor.
Education
BA in Marketing Management/Business Management or other related fields
Work Experience
2 Years’ Experience
Special Skill
Basic Computer Skill
How To Apply
ethiojobs.net
[email protected]
Skills (mandatory):
Basic computer skills (MS Office, email)., Excellent communication and interpersonal skills.
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