Pagumen Tour & Travel S.C. Vacancy – Junior Car Rental & Customer Relation Officer

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Pagumen Tour and Travel Share Company was established with an investment of USD 4 million by entrepreneurs with the vision of transforming Ethiopia’s tourism industry. The company aims to grow into one of Ethiopia’s leading tour and travel companies by providing modern, high-quality services that deliver excellent value to customers.

Pagumen is looking for talented, motivated, and qualified professionals to join its team. The company values its employees and provides opportunities for career development based on performance and ability. Pagumen Tour and Travel S.C. is also an equal opportunity employer and encourages qualified female applicants to apply.

Position: Junior Car Rental & Customer Relation Officer

Qualifications and Experience

• Bachelor’s degree in Business-related fields such as Marketing Management, Accounting and Finance, or a related discipline.
• 0–1 year of relevant experience in car rental, transportation services, customer service, or a related management role.
• Experience in the service sector will be an advantage.
• Strong communication and teamwork skills are required.
• Applicants should have a customer-oriented approach and the ability to manage multiple responsibilities efficiently.

Main Duties and Responsibilities

Customer Service

• Welcome customers and explain the car rental process.
• Provide information about available vehicles, prices, and rental terms.
• Recommend suitable rental options according to customers’ needs.

Rental Operations

• Process vehicle rentals and returns through the company’s rental management system.
• Prepare rental agreements and ensure all required documents are properly completed.
• Receive payments and handle related financial transactions.

Vehicle Management

• Inspect vehicles before and after rental periods and document any damage.
• Ensure rental vehicles are clean and properly maintained.
• Monitor vehicle availability and maintain accurate fleet records.

Customer Complaint & Problem Resolution

• Respond professionally to customer complaints and concerns.
• Assist customers with roadside support and vehicle-related problems.
• Coordinate with management to resolve operational challenges.

Sales and Business Development

• Promote additional rental services, including insurance and GPS options.
• Identify opportunities to increase sales based on customer requirements.
• Support efforts to attract new corporate customers and vehicle suppliers while maintaining existing business relationships.

Documentation and Reporting

• Maintain accurate records of customer transactions.
• Prepare rental and financial activity reports when required.
• Follow company procedures, policies, and applicable regulatory requirements.

Location: Addis Ababa
Application Deadline: August 19, 2026