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Customer Service Officer, IT Support Officer, Customer Service Manager-I, Senior Customer Service Officer

Yegna Microfinance Institution S.C Addis Ababa, Addis Ababa, Ethiopia
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Role description

Yegna Microfinance Institution S.C. Jobs 2026

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Yegna Microfinance Institution S.C. is inviting qualified candidates to apply for various opportunities in customer service, IT support, and branch management. The positions are available in several cities across Ethiopia.

Yegna Microfinance focuses on providing financial services, particularly credit facilities, to micro and small enterprise operators, potential entrepreneurs, and low-income individuals engaged in income-generating activities.

Available Positions

1. Customer Service Officer

  • Qualification: BA in Marketing, Accounting & Finance, Accounting, Economics, or a related field.
  • Experience: At least 1 year of experience in banking or microfinance.
  • Duty Stations: Dire Dawa, Kombolcha, Jimma, Bishoftu

2. IT Support Officer

  • Qualification: BSc in Computer Science, IT, Information Systems, Computer Engineering, or a related field.
  • Experience: At least 2 years of relevant experience in banking or microfinance.
  • Duty Stations: Bishoftu, Jimma

3. Customer Service Manager-I

  • Qualification: BA in Marketing, Accounting & Finance, Accounting, Economics, or a related field.
  • Experience: At least 3 years, including 1 year in a senior position in banking or microfinance.
  • Duty Stations: Jimma, Hawassa, Kombolcha, Bishoftu

4. Senior Customer Service Officer

  • Qualification: BA in Marketing, Accounting & Finance, Accounting, Economics, or a related field.
  • Experience: At least 3 years, including 1 year of banking or microfinance experience in a senior capacity.
  • Duty Stations: Dire Dawa, Jimma, Hawassa, Kombolcha

5. Senior Customer Service Officer – Cash

  • Qualification: BA in Marketing, Accounting & Finance, Accounting, Economics, or a related field.
  • Experience: At least 3 years, including 1 year of relevant banking or microfinance experience.
  • Duty Stations: Jimma, Bishoftu, Adama, Kombolcha

6. Branch Manager-III

  • Qualification: MA/BA in Accounting & Finance, Economics, Management, Marketing, Business Administration, Business Management, Accounting, Banking & Finance, or a related field.
  • Experience: 3–5 years, including at least 1 year in a managerial position within banking or microfinance.
  • Duty Stations: Jimma, Hawassa, Adama

📅 Application Deadline

September 3, 2026