IT Technical Support Advisor

Ethio Telecom Job Vacancy 2026 – IT Technical Support Advisor

Ethio Telecom is inviting qualified and interested candidates, including fresh graduates, to apply for the IT Technical Support Advisor (National ID Systems) position in Addis Ababa.

Position: IT Technical Support Advisor – National ID Systems

Job Details

• Employer: Ethio Telecom
• Location: Addis Ababa, Ethiopia
• Employment Type: Contract
• Job Grade: 4.SB41
• Experience: No prior experience required
• Age Limit: Not more than 30 years
• Salary: According to the company’s salary scale
• Deadline: August 23, 2026

Educational Requirements

Applicants must hold a BSc degree in one of the following fields:

• Computer Science
• Computer & Electrical Engineering
• Information Technology
• Information Systems
• Information and Communication Technology (ICT)

Fresh graduates are encouraged to apply, as previous work experience is not required.

Main Responsibilities

The selected candidate will be responsible for providing technical support and resolving IT-related issues. Duties include:

• Supporting Windows, macOS, and Linux operating systems.
• Troubleshooting computer hardware and related technical problems.
• Assisting with software applications and remote support tools.
• Using IT Service Management (ITSM) platforms and ticketing systems.
• Applying basic networking knowledge, including TCP/IP, DNS, and DHCP.
• Diagnosing technical issues and providing appropriate solutions.
• Maintaining good customer service and user satisfaction.
• Working collaboratively with other team members.
• Keeping up with emerging technologies and relevant industry developments.

Required Technical Skills

Applicants should have:

• Good knowledge of Windows, macOS, and Linux.
• Basic understanding of TCP/IP, DNS, and DHCP.
• Knowledge of computer hardware and troubleshooting.
• Familiarity with software applications and remote-support tools.
• Familiarity with ITSM tools and ticketing systems is an advantage.

Additional Requirements

Candidates should demonstrate:

• Strong communication and problem-solving abilities.
• Good customer-service skills.
• Ability to work effectively within a team.
• Willingness to work flexible schedules, including evenings and weekends.
• Commitment to continuous learning and keeping up with technological developments.

Preferred Certifications

The following certifications are considered an advantage:

• CompTIA A+
• ITIL Foundation
• Cisco Certified Networking
• Microsoft Certified: Modern Desktop Administrator Associate