Hexagon Computer Systems Job Vacancy 2026 – IT Support & Systems Technician
Hexagon Computer Systems
Addis Ababa, Addis Ababa, Ethiopia
Role description
Hexagon Computer Systems is hiring an IT Support & Systems Technician in Addis Ababa. The position is open to fresh graduates and candidates with up to 2 years of relevant experience.
IT Support & Systems Technician
Company: Hexagon Computer Systems Job Title: IT Support & Systems Technician Location: Hayahulet Mazoria, Addis Ababa Employment Type: Full-time Career Level: Entry Level / Fresh Graduate Experience: 0–2 years Number of Positions: 1 Reports To: HR Manager and IT Manager Deadline: August 19, 2026
Job Responsibilities
The IT Support & Systems Technician will be responsible for:
Providing first-level IT technical support to staff and assigned client offices. Diagnosing and resolving hardware, software, operating system, printer, connectivity, and general IT issues. Installing, configuring, maintaining, and troubleshooting computer networks, including LAN cabling, switches, routers, and related equipment. Installing, configuring, addressing, testing, and troubleshooting fire alarm systems. Installing, configuring, testing, and troubleshooting CCTV camera and surveillance systems. Installing and configuring access control and door access systems. Installing, configuring, and troubleshooting intercom systems. Installing, configuring, and maintaining PABX/IP-PBX telephone systems. Performing system testing, preventive maintenance, fault finding, and basic documentation. Assisting with IT equipment setup, relocation, upgrades, and user onboarding. Maintaining records of installed equipment, configurations, and service activities. Following technical procedures and safety requirements when working with electrical, network, security, and communication systems. Communicating professionally with customers, employees, and technical personnel. Providing periodic on-site IT support services, including scheduled half-day or full-day assignments at designated offices.
Required Technical Skills
IT Support & Troubleshooting
Windows and basic desktop operating systems Computer hardware and peripherals Software installation and configuration Printer and peripheral troubleshooting Basic user account and system administration General IT troubleshooting and problem-solving
Networking
LAN installation and configuration Network cabling and termination Switches, routers, Wi-Fi, and basic network configuration TCP/IP and basic network troubleshooting Network testing and fault diagnosis
Security & Communication Systems
Fire alarm system addressing, installation, configuration, and troubleshooting CCTV camera installation, configuration, and troubleshooting Access control and door access system installation and configuration Intercom system installation and configuration PABX/IP-PBX installation, configuration, and troubleshooting
Additional Skills
Knowledge or experience in the following areas is an advantage:
Python, JavaScript, PHP, or similar programming and scripting languages AI-assisted development and productivity tools, including Claude Code GitHub and basic Git workflows Vercel and modern web deployment environments cPanel Web hosting, domains, DNS, SSL, and website deployment Basic website development and maintenance Linux/server administration Cloud services and web-based applications
Qualifications
Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Networking , or a related field. Fresh graduates are strongly encouraged to apply. Candidates with 0–2 years of relevant experience are preferred. Practical technical skills, internships, academic projects, or hands-on personal projects are valuable. Relevant technical certifications are an advantage.
Personal Requirements
Candidates should be:
Hands-on and technically curious. Strong problem solvers with good troubleshooting skills. Willing to learn new technologies and systems. Able to work independently and as part of a team. Professional, reliable, punctual, and customer-focused. Comfortable working on-site and performing physical installation and maintenance work. Able to communicate clearly with technical and non-technical users. Flexible and willing to work from an assigned office for scheduled half-day or full-day IT support assignments. Willing to travel to client or project locations when required.
Skills
Required Skill: Ability to deliver quality work within deadlines
Desired Skill: Creativity
What the Company Offers
The position provides opportunities for:
Practical exposure to IT and technology systems. Hands-on experience with networking, security, communication, and web technologies. Technical learning and professional development. Development of programming, AI-assisted development, and cloud/web technology skills. Growth within an early-career IT environment.
IT Support & Systems Technician
Company: Hexagon Computer Systems Job Title: IT Support & Systems Technician Location: Hayahulet Mazoria, Addis Ababa Employment Type: Full-time Career Level: Entry Level / Fresh Graduate Experience: 0–2 years Number of Positions: 1 Reports To: HR Manager and IT Manager Deadline: August 19, 2026
Job Responsibilities
The IT Support & Systems Technician will be responsible for:
Providing first-level IT technical support to staff and assigned client offices. Diagnosing and resolving hardware, software, operating system, printer, connectivity, and general IT issues. Installing, configuring, maintaining, and troubleshooting computer networks, including LAN cabling, switches, routers, and related equipment. Installing, configuring, addressing, testing, and troubleshooting fire alarm systems. Installing, configuring, testing, and troubleshooting CCTV camera and surveillance systems. Installing and configuring access control and door access systems. Installing, configuring, and troubleshooting intercom systems. Installing, configuring, and maintaining PABX/IP-PBX telephone systems. Performing system testing, preventive maintenance, fault finding, and basic documentation. Assisting with IT equipment setup, relocation, upgrades, and user onboarding. Maintaining records of installed equipment, configurations, and service activities. Following technical procedures and safety requirements when working with electrical, network, security, and communication systems. Communicating professionally with customers, employees, and technical personnel. Providing periodic on-site IT support services, including scheduled half-day or full-day assignments at designated offices.
Required Technical Skills
IT Support & Troubleshooting
Windows and basic desktop operating systems Computer hardware and peripherals Software installation and configuration Printer and peripheral troubleshooting Basic user account and system administration General IT troubleshooting and problem-solving
Networking
LAN installation and configuration Network cabling and termination Switches, routers, Wi-Fi, and basic network configuration TCP/IP and basic network troubleshooting Network testing and fault diagnosis
Security & Communication Systems
Fire alarm system addressing, installation, configuration, and troubleshooting CCTV camera installation, configuration, and troubleshooting Access control and door access system installation and configuration Intercom system installation and configuration PABX/IP-PBX installation, configuration, and troubleshooting
Additional Skills
Knowledge or experience in the following areas is an advantage:
Python, JavaScript, PHP, or similar programming and scripting languages AI-assisted development and productivity tools, including Claude Code GitHub and basic Git workflows Vercel and modern web deployment environments cPanel Web hosting, domains, DNS, SSL, and website deployment Basic website development and maintenance Linux/server administration Cloud services and web-based applications
Qualifications
Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Networking , or a related field. Fresh graduates are strongly encouraged to apply. Candidates with 0–2 years of relevant experience are preferred. Practical technical skills, internships, academic projects, or hands-on personal projects are valuable. Relevant technical certifications are an advantage.
Personal Requirements
Candidates should be:
Hands-on and technically curious. Strong problem solvers with good troubleshooting skills. Willing to learn new technologies and systems. Able to work independently and as part of a team. Professional, reliable, punctual, and customer-focused. Comfortable working on-site and performing physical installation and maintenance work. Able to communicate clearly with technical and non-technical users. Flexible and willing to work from an assigned office for scheduled half-day or full-day IT support assignments. Willing to travel to client or project locations when required.
Skills
Required Skill: Ability to deliver quality work within deadlines
Desired Skill: Creativity
What the Company Offers
The position provides opportunities for:
Practical exposure to IT and technology systems. Hands-on experience with networking, security, communication, and web technologies. Technical learning and professional development. Development of programming, AI-assisted development, and cloud/web technology skills. Growth within an early-career IT environment.