District Senior Officer-Internal/External (Readvertised)
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Role description
Vacancy Details:
Vacancy No: SB/HCM/0209/26
Job Summary:
Supervise the business activities in the branches, both banking service and customer business relationship management; Work closely with the branches team in annual plan development and implementation:
Key Duties & Responsibilities:
Continuously assess the work of the Branches business team and propose changes and enhancements to improve the results;
Synchronise work and communicate constraints and issues with Branch Managers.
Set team objectives, goals, and performance standards and facilitate the team’s alignment and goal cascading;
Motivate and coach the branch customer service supervisors responsible for the delivery of high-quality services;
Enhance the bank’s image through pro-active customer –driven servicing of their needs to maximise customer satisfaction;
Monitor service levels against customer expectations
Master’s Degree/ BA Degree in Economics, Management, Accounting or other business-related fields
With 3/5 years of Banking experience, respectively, of which 2 years as an Officer in the area
How To Apply
Applicants who meet the above requirements are required to submit their application letter and a short CV in PDF format not exceeding 3 pages, via the website
www.ethiojobs.net
. Please note that hard copies or physical applications will not be accepted. Shabelle Bank reserves the right to cancel the advertised position at its discretion. Additionally, the Bank does not charge any fees at any stage of the recruitment process.
Skills (mandatory):
Accounting, Contact Center Operations Management
Apply Now!
Vacancy No: SB/HCM/0209/26
Job Summary:
Supervise the business activities in the branches, both banking service and customer business relationship management; Work closely with the branches team in annual plan development and implementation:
Key Duties & Responsibilities:
Continuously assess the work of the Branches business team and propose changes and enhancements to improve the results;
Synchronise work and communicate constraints and issues with Branch Managers.
Set team objectives, goals, and performance standards and facilitate the team’s alignment and goal cascading;
Motivate and coach the branch customer service supervisors responsible for the delivery of high-quality services;
Enhance the bank’s image through pro-active customer –driven servicing of their needs to maximise customer satisfaction;
Monitor service levels against customer expectations
Master’s Degree/ BA Degree in Economics, Management, Accounting or other business-related fields
With 3/5 years of Banking experience, respectively, of which 2 years as an Officer in the area
How To Apply
Applicants who meet the above requirements are required to submit their application letter and a short CV in PDF format not exceeding 3 pages, via the website
www.ethiojobs.net
. Please note that hard copies or physical applications will not be accepted. Shabelle Bank reserves the right to cancel the advertised position at its discretion. Additionally, the Bank does not charge any fees at any stage of the recruitment process.
Skills (mandatory):
Accounting, Contact Center Operations Management
Apply Now!