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Customer Service Tracing Advisor, Customer Service Tracing Advisor

DHL Group Addis Ababa, Addis Ababa, Ethiopia
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Role description

DHL Group Job Vacancy 2026

DHL Group is inviting qualified candidates to apply for multiple career opportunities in Ethiopia. As one of the world's leading logistics companies, DHL offers a dynamic work environment, professional development opportunities, and the chance to be part of a global team delivering world-class logistics solutions.

Position 1: Customer Service Advisor (Fixed-Term)

Duty Station: Addis Ababa

Required Qualification

  • University Degree or Higher National Diploma.

Experience

  • Minimum of 2 years of relevant work experience.
  • Previous experience in a call center or customer service environment is an advantage.

Required Skills

  • Excellent telephone communication and customer service skills.
  • Strong conflict resolution and negotiation abilities.
  • Good selling and interpersonal skills.
  • Knowledge of telephone and order booking systems.
  • Sound understanding of customer service operations.
  • Geographical awareness.
  • Strong written and spoken English.
  • Ability to build and maintain positive customer relationships.

Position 2: Customer Service Tracing Advisor

Duty Station: Addis Ababa

Required Qualification

  • University Degree.

Experience

  • Minimum of 2 years of experience in a Customer Contact Centre, Customer Relations, or Tele-sales environment, preferably within the service industry.

Key Responsibilities

  • Provide professional track and trace support to customers and the DHL network.
  • Resolve service-related issues efficiently.
  • Improve service recovery and customer satisfaction.
  • Deliver high-quality customer support while meeting performance standards.

Position 3: OFR Team Leader

Duty Station: Addis Ababa

Required Qualification

  • Degree in Logistics or an equivalent field.

Experience

  • Minimum of 5 years of relevant freight forwarding industry experience.

Required Skills

  • Strong knowledge of freight forwarding operations.
  • Experience in ocean freight and customs procedures.
  • Planning, organizing, and project management skills.
  • High attention to detail.
  • Excellent interpersonal and presentation skills.
  • Proficiency in Microsoft Office applications.
  • Experience using CargoWise software.
  • Excellent written and spoken English.

Benefits

DHL offers:

  • Career opportunities within a global organization.
  • Professional growth and development.
  • Competitive salary and benefits.
  • A collaborative and innovative work environment.

Application Deadline

July 30, 2026