Customer Relationship Manager & Senior Customer Service Officer

Ahadu Bank Job Vacancies July 2026 – Customer Relationship Manager & Senior Customer Service Officer

Company: Ahadu Bank S.C.
Employment Type: Full Time
Application Date: July 18, 2026

About Ahadu Bank S.C.

Ahadu Bank is committed to empowering Ethiopians through innovative and modern financial solutions. The Bank provides a dynamic workplace where employees can develop their careers while contributing to the transformation of Ethiopia’s financial sector.

Employee Benefits

Ahadu Bank offers employees:

Competitive salary and benefits package
Medical insurance coverage
Salary advance loan facilities
Consumer loans
Mortgage and vehicle acquisition loans

Available Job Positions
1. Manager – Customer Relationship Management (CRM)

Vacancy Reference: Ext/Vaca/047/2026

Job Summary

The CRM Manager is responsible for building and managing strategic relationships with corporate clients, MSME customers, institutions, government organizations, NGOs, development partners, embassies, UN agencies, and public enterprises.

The role focuses on expanding the Bank’s customer base, identifying business opportunities, developing customized financial solutions, and improving customer satisfaction and retention.

Key Responsibilities
Develop and maintain strong relationships with key customers.
Identify opportunities for deposit mobilization, lending, trade finance, digital banking, and other financial services.
Manage customer portfolios and execute relationship strategies.
Coordinate with internal departments to deliver integrated banking solutions.
Monitor portfolio performance and resolve complex customer issues.
Analyze market trends and identify new business opportunities.
Support the achievement of the Bank’s strategic business objectives.
Requirements

Education:

Bachelor’s degree in Accounting, Economics, Management, Business Administration, Banking and Finance, or related fields.

Experience:

Minimum of 8 years of experience in customer relationship management and resource mobilization within the banking sector.
At least 2 years of experience in a supervisory role or as a Customer Relationship Manager.

Required Skills: