Contract Administration & Customer Relationship Manager, Contract Administration & Customer Relations Officer

Reality Share Company Job Vacancy 2026

Reality Construction & Real Estate is inviting qualified and experienced professionals to apply for several job opportunities in Addis Ababa. The company is looking for candidates with experience in contract administration, customer relationship management, and front-desk operations.

Position 1: Contract Administration & Customer Relationship Manager

Educational Requirements

• Bachelor’s degree in Social Sciences, Management, Business Administration, or a related field.
• At least 5 years of relevant work experience.
• Previous experience in the real estate sector is an added advantage.
• Candidates should have experience in contract administration, customer service, executive assistance, administrative support, or sales support.
• Good knowledge of real estate sales procedures and contractual requirements.

Required Skills

• Strong communication, negotiation, and interpersonal skills.
• Excellent organizational and time-management abilities.
• Good attention to detail and the ability to handle several tasks at once.
• Ability to work with confidential information professionally.
• Good knowledge of Microsoft Office and contract management systems.

Position 2: Contract Administration & Customer Relations Officer

Educational Requirements

• Bachelor’s degree in Social Sciences or a related field.
• Minimum of 3 years of relevant professional experience.
• Experience in real estate is an advantage.
• Relevant experience in contract administration, customer service, administrative support, executive assistance, or sales support is preferred.
• Understanding of real estate sales processes and contractual responsibilities.

Required Skills

• Excellent communication and interpersonal skills.
• Strong negotiation and customer-handling abilities.
• Good organizational skills and attention to detail.
• Ability to manage multiple responsibilities and meet deadlines.
• Ability to maintain confidentiality.
• Proficiency in Microsoft Office and contract management software.

Main Responsibilities

• Prepare, review, and manage sales contracts and other related documents.
• Make sure agreements are properly reviewed, approved, and signed on time.
• Work closely with legal advisors and other departments during contract processing.
• Keep accurate records of contracts, renewals, amendments, cancellations, and correspondence.
• Track payment schedules, contract deadlines, and other important milestones.
• Process contract amendments, renewals, and cancellations when necessary.
• Prepare official letters concerning payments, property delivery, and other client requests.
• Act as a key contact person for customers from the initial inquiry through after-sales service.
• Follow up on outstanding customer payments and provide updates to management.
• Explain contract conditions, payment schedules, project progress, and delivery timelines to customers.
• Respond professionally to customer questions and complaints through phone, email, or other communication channels.
• Maintain good relationships with clients and support customer satisfaction.
• Collect customer feedback and share relevant information to help improve services.
• Prepare reports covering contract progress, sales activities, payment follow-ups, and customer satisfaction.
• Ensure that contracts and related activities follow company policies and applicable legal requirements.

Position 3: Receptionist / Front Desk Officer

Requirements

• Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
• 2–3 years of experience in reception, customer service, or administrative support.
• Good communication and interpersonal skills.
• Professional appearance and customer-handling ability.

Deadline

August 13, 2026

Note: The deadline stated in the vacancy is August 13, 2026, which has already passed as of August 24, 2026. Verify with the employer before applying.