Hijra Bank External Vacancy Announcement

Hijra Bank S.C. is inviting qualified, motivated, and customer-focused professionals to apply for the following vacant positions. The bank is committed to becoming Ethiopia's leading partner in ethical banking and is looking for talented individuals to join its growing team.

Work Locations: Adama, Robe Dida, Batu, Adola Woyu (Guji), Shakiso, Wolaita Sodo, Yabelo, Nagelle Arsi, Halaba, Meliyu-Burka (Bale), Goro (Bale Zone), Dinsho, and Jarra (Bale Zone).

Position 1: Branch Manager

Qualification

• Bachelor's Degree in Accounting, Management, Economics, or another related discipline.

Experience

• Minimum of six (6) years of banking operations experience.
• IFB (Interest-Free Banking) certification is an added advantage.

Key Responsibilities

• Lead branch operations to ensure excellent customer service and business growth.
• Develop and implement customer service improvement plans.
• Coordinate loan and foreign currency request processing.
• Ensure efficient branch performance and resource utilization.
• Handle customer complaints and ensure timely resolution.
• Monitor branch financial performance and operational efficiency.
• Support local marketing initiatives to attract and retain customers.
• Supervise branch employees and promote high service standards.

Required Skills

• Leadership
• Marketing
• Business Management

Position 2: Branch Operation Supervisor

Qualification

• Bachelor's Degree in Accounting, Management, Economics, or a related field.

Experience

• Minimum of four (4) years of banking experience.
• IFB certification is considered an advantage.

Key Responsibilities

• Oversee branch cash operations and vault management.
• Authorize customer transactions and ensure operational accuracy.
• Prepare financial reports and reconcile branch accounts.
• Manage vault cash, payment instruments, and cheque books.
• Supervise cash movement between vaults and customer service officers.
• Monitor daily cash balances and ensure compliance with banking procedures.

Required Skills

• Leadership
• Treasury and Cash Management
• Financial Reporting

Position 3: Senior Customer Service Officer

Qualification

• Bachelor's Degree in Accounting, Management, Economics, or a related field.

Experience

• Minimum of three (3) years of relevant banking experience.
• IFB certification is an advantage.

Key Responsibilities

• Process customer transactions accurately and efficiently.
• Supervise Customer Service Officers and coordinate daily activities.
• Ensure branch transactions are completed according to bank policies.
• Manage vault cash and maintain accurate balances.
• Deliver excellent customer service and resolve customer concerns.
• Support branch operations and maintain compliance with banking procedures.

Required Skills

• Customer Service
• Financial Reporting
• Treasury & Cash Management
• Business Management

Position 4: Customer Service Officer II

Qualification

• Bachelor's Degree in Accounting, Management, Economics, or a related field.

Experience

• Minimum of two (2) years of banking operations experience.
• Knowledge of Interest-Free Banking (IFB) is an added advantage.

Key Responsibilities

• Assist customers with banking products and services.
• Handle deposits, withdrawals, transfers, and other banking transactions.
• Respond to customer inquiries professionally and efficiently.
• Maintain accurate customer records and transaction documentation.
• Resolve customer issues or escalate complex cases when necessary.

Required Skills

• Customer Service
• Marketing
• Business Management