Receptionist / Front Desk Officer
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Role description
Receptionist / Front Desk Officer
Salary: Negotiable and attractive
Registration: June 6, 2026- June 18,2026
Location: Head Office
Reports To: HR Manager
Number of People Required: 2
Key responsibilities
Greets warmly and assist visitors, clients and customers upon arrival
Receives and assist guests to the officer courteously and replies to queries by providing information while being as prudent as possible
Answer phones from prospective customer and guest, taking messages and delivering same to concerns
Responds to all guests or visitors’ questions and requests by forwarding phone calls to concerned person
Handle client complies in consolation or connecting them with concerned managers as urgently as possible
Assists visitors to leave message where the employee desires isn’t around and ensure that messages are received
Manage and route incoming calls to the appropriate personnel
Effectively communicates information to guest and internal staff
Handles inquire and provide information about the organization’s service
Ensures proper sign-in procedures for visitors and issue victors’ badges
Direct victors to the relevant person or département
Provides excellent customer service, addressing inquires and concern
Maintain a professional and friendly manner at all times
Maintains accurate and Up To Date record of visitors logs calls and appointments
Contribute to the organizational and maintenance of officer filling system
Organize the document at the reception are regularly displays relevant and useful information for the attention of guests and visitors
Makes appointment for staff and reminding them of approaching appointments
Ensure urgent message are followed up accordingly by the staff member concerned
Makes official phone calls on behalf of executive members and senior managers
Maintains an attractive, pleasant neat front desk area
Update staff contacts sheet on any changers as requires
Assist with administrative and clerical tasks as needed
Report any telephone faults to the IT officers or Ethio- telecom for immediate maintenance
Prepare periodic reports and submitted to immediate supervisor
Perform other similar activities as signed by her/his immediate Supervisor
Qualification: Bachelor's degree in Business Administration, Management, Marketing, or a related field of study
Minimum of 2–3 years of experience in reception, customer service, or administrative support roles.
How To Apply
Submit your application via email to:
realityhrgs@gmail.com
Or apply in person at:
Reality Plaza Building, 6th Floor
HRGS Department Office
Near Bole Brass, close to You Go City Church
Addis Ababa
For Further Information
Telephone: 011 666 3336 / 0950 253 532
Skills (mandatory):
Time management, Communication, Attention to detail, Problem solving, analytical skill;
Work experience:
1-3 years
Apply Now!
Salary: Negotiable and attractive
Registration: June 6, 2026- June 18,2026
Location: Head Office
Reports To: HR Manager
Number of People Required: 2
Key responsibilities
Greets warmly and assist visitors, clients and customers upon arrival
Receives and assist guests to the officer courteously and replies to queries by providing information while being as prudent as possible
Answer phones from prospective customer and guest, taking messages and delivering same to concerns
Responds to all guests or visitors’ questions and requests by forwarding phone calls to concerned person
Handle client complies in consolation or connecting them with concerned managers as urgently as possible
Assists visitors to leave message where the employee desires isn’t around and ensure that messages are received
Manage and route incoming calls to the appropriate personnel
Effectively communicates information to guest and internal staff
Handles inquire and provide information about the organization’s service
Ensures proper sign-in procedures for visitors and issue victors’ badges
Direct victors to the relevant person or département
Provides excellent customer service, addressing inquires and concern
Maintain a professional and friendly manner at all times
Maintains accurate and Up To Date record of visitors logs calls and appointments
Contribute to the organizational and maintenance of officer filling system
Organize the document at the reception are regularly displays relevant and useful information for the attention of guests and visitors
Makes appointment for staff and reminding them of approaching appointments
Ensure urgent message are followed up accordingly by the staff member concerned
Makes official phone calls on behalf of executive members and senior managers
Maintains an attractive, pleasant neat front desk area
Update staff contacts sheet on any changers as requires
Assist with administrative and clerical tasks as needed
Report any telephone faults to the IT officers or Ethio- telecom for immediate maintenance
Prepare periodic reports and submitted to immediate supervisor
Perform other similar activities as signed by her/his immediate Supervisor
Qualification: Bachelor's degree in Business Administration, Management, Marketing, or a related field of study
Minimum of 2–3 years of experience in reception, customer service, or administrative support roles.
How To Apply
Submit your application via email to:
realityhrgs@gmail.com
Or apply in person at:
Reality Plaza Building, 6th Floor
HRGS Department Office
Near Bole Brass, close to You Go City Church
Addis Ababa
For Further Information
Telephone: 011 666 3336 / 0950 253 532
Skills (mandatory):
Time management, Communication, Attention to detail, Problem solving, analytical skill;
Work experience:
1-3 years
Apply Now!