After-Sales Manager – Geely Ethiopia
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Role description
Job Purpose
:- To build and lead a world-class automotive after-sales infrastructure that guarantees maximum vehicle uptime, exceptional customer retention, and seamless technical support. This role bridges Geely’s global technical standards with local operational workflows, ensuring that service, warranty, and spare parts operations serve as primary drivers of brand loyalty—particularly during the market's transition to intelligent and electric vehicles (EVs).
Key Responsiblity
Workshop Operations & Service Delivery
Operational Efficiency:
Oversee the daily operations of Geely’s flagship service center and regional workshops, optimizing workshop throughput, technician productivity, and vehicle turnaround times.
Standardized Diagnostics:
Implement system-led diagnostic protocols to shift away from person-centered troubleshooting, ensuring technicians utilize authorized Geely diagnostic software and specialized tools for accurate, first-time-fix resolutions.
EV Readiness & Safety:
Establish strict safety and technical protocols for handling high-voltage alternative energy vehicles, ensuring the workshop is equipped with necessary insulation tools, battery diagnostic modules, and certified EV safety gear.
Parts Supply Chain & Inventory Management
Demand Forecasting:
Partner with procurement and logistics teams to design data-driven inventory models for fast-moving, slow-moving, and critical repair parts, minimizing stockouts while optimizing working capital.
Warehouse Standardization:
Oversee parts warehouse storage, coding, and distribution tracking to ensure immediate availability for workshop technicians and over-the-counter retail customers.
Local Sourcing & Compliance:
Navigate local import regulations, customs clearances, and tariff structures for automotive parts to maintain a resilient supply chain pipeline.
Customer Retention & Value-Chain Excellence
Service Level Agreements (SLAs):
Enforce strict customer service standards, tracking Customer Satisfaction Index (CSI) scores from vehicle drop-off, progress communication, to final delivery.
Corporate & Fleet Support:
Design tailored, proactive maintenance frameworks and priority workshop lanes for corporate fleets, government agencies, and logistics clients to minimize their operational downtime.
Warranty Administration:
Establish a clean, traceable warranty management process, ensuring all warranty claims are verified against Geely’s international guidelines, documented correctly, and processed for principal reimbursement.
Principal Liaison & Technical Training
Geely HQ Technical Liaison:
Act as the primary local technical point of contact for Geely Auto Group’s regional after-sales support teams, managing technical escalation channels for complex vehicle faults.
Structured Training Programs:
Cascade technical knowledge from Geely HQ by establishing continuous training paths for workshop controllers, service advisors, and technicians—with a strong focus on high-voltage systems, EV battery maintenance, and intelligent infotainment software.
Performance Indicators
To maintain strict alignment with system-led performance management, the After-Sales Manager will be evaluated against clean, data-driven targets:
First-Time-Fix Rate (FTFR):
Percentage of vehicles successfully repaired on the initial visit without recurring complaints.
Workshop Efficiency & Utilization:
Overall technician productivity hours logged against available workshop capacity.
Parts Fill Rate:
Percentage of parts requests fulfilled immediately from existing stock for routine maintenance and common repairs.
Customer Satisfaction Index (CSI):
Standardized post-service survey scores reflecting customer feedback on quality, communication, and timing.
Warranty Recovery Speed:
Total turnaround time and approval rate for warranty claims submitted to Geely HQ for financial credit.
Job Requirements & Profile
Education
Bachelor’s degree
in Automotive Engineering, Mechanical Engineering, Industrial Engineering, or a highly related technical field. A post-graduate degree or certification in Business Administration or Operations Management is highly valued.
Experience:
Minimum of 8+ years of progressive experience in automotive after-sales management, workshop operations, or service department leadership.
Direct experience working with alternative electric vehicles (EVs), high-tech diagnostic systems
premium global automotive brands is strongly preferred.
Skills:
• Proven ability to develop and implement after-sales service policies, procedures, and operational manuals.
• Strong leadership skills with experience managing technical service teams and customer support functions.
• Excellent analytical skills with the ability to interpret operational, service, and customer satisfaction data to drive performance improvements.
• Strong problem-solving, communication, and customer relationship management skills.
• Professional working proficiency in both English and Amharic, with excellent written and verbal communication abilities.
How To Apply
Interested and qualified applicants who meet the above requirements are invited to submit their detailed Curriculum Vitae (CV), cover letter, and supporting documents/credentials to
hr@kerchanshe
With the subject line
“After-Sales Manager Geely Ethiopia ”
of their email and Submit within Ten working days from
June 06, 2026, to June 16, 2026
.
Skills (mandatory):
Attention to detail & aesthetics, Excellent communication, negotiation, and leadership skills., Excellent interpersonal and communication skills required
Languages:
ENGLISH
Apply Now!
:- To build and lead a world-class automotive after-sales infrastructure that guarantees maximum vehicle uptime, exceptional customer retention, and seamless technical support. This role bridges Geely’s global technical standards with local operational workflows, ensuring that service, warranty, and spare parts operations serve as primary drivers of brand loyalty—particularly during the market's transition to intelligent and electric vehicles (EVs).
Key Responsiblity
Workshop Operations & Service Delivery
Operational Efficiency:
Oversee the daily operations of Geely’s flagship service center and regional workshops, optimizing workshop throughput, technician productivity, and vehicle turnaround times.
Standardized Diagnostics:
Implement system-led diagnostic protocols to shift away from person-centered troubleshooting, ensuring technicians utilize authorized Geely diagnostic software and specialized tools for accurate, first-time-fix resolutions.
EV Readiness & Safety:
Establish strict safety and technical protocols for handling high-voltage alternative energy vehicles, ensuring the workshop is equipped with necessary insulation tools, battery diagnostic modules, and certified EV safety gear.
Parts Supply Chain & Inventory Management
Demand Forecasting:
Partner with procurement and logistics teams to design data-driven inventory models for fast-moving, slow-moving, and critical repair parts, minimizing stockouts while optimizing working capital.
Warehouse Standardization:
Oversee parts warehouse storage, coding, and distribution tracking to ensure immediate availability for workshop technicians and over-the-counter retail customers.
Local Sourcing & Compliance:
Navigate local import regulations, customs clearances, and tariff structures for automotive parts to maintain a resilient supply chain pipeline.
Customer Retention & Value-Chain Excellence
Service Level Agreements (SLAs):
Enforce strict customer service standards, tracking Customer Satisfaction Index (CSI) scores from vehicle drop-off, progress communication, to final delivery.
Corporate & Fleet Support:
Design tailored, proactive maintenance frameworks and priority workshop lanes for corporate fleets, government agencies, and logistics clients to minimize their operational downtime.
Warranty Administration:
Establish a clean, traceable warranty management process, ensuring all warranty claims are verified against Geely’s international guidelines, documented correctly, and processed for principal reimbursement.
Principal Liaison & Technical Training
Geely HQ Technical Liaison:
Act as the primary local technical point of contact for Geely Auto Group’s regional after-sales support teams, managing technical escalation channels for complex vehicle faults.
Structured Training Programs:
Cascade technical knowledge from Geely HQ by establishing continuous training paths for workshop controllers, service advisors, and technicians—with a strong focus on high-voltage systems, EV battery maintenance, and intelligent infotainment software.
Performance Indicators
To maintain strict alignment with system-led performance management, the After-Sales Manager will be evaluated against clean, data-driven targets:
First-Time-Fix Rate (FTFR):
Percentage of vehicles successfully repaired on the initial visit without recurring complaints.
Workshop Efficiency & Utilization:
Overall technician productivity hours logged against available workshop capacity.
Parts Fill Rate:
Percentage of parts requests fulfilled immediately from existing stock for routine maintenance and common repairs.
Customer Satisfaction Index (CSI):
Standardized post-service survey scores reflecting customer feedback on quality, communication, and timing.
Warranty Recovery Speed:
Total turnaround time and approval rate for warranty claims submitted to Geely HQ for financial credit.
Job Requirements & Profile
Education
Bachelor’s degree
in Automotive Engineering, Mechanical Engineering, Industrial Engineering, or a highly related technical field. A post-graduate degree or certification in Business Administration or Operations Management is highly valued.
Experience:
Minimum of 8+ years of progressive experience in automotive after-sales management, workshop operations, or service department leadership.
Direct experience working with alternative electric vehicles (EVs), high-tech diagnostic systems
premium global automotive brands is strongly preferred.
Skills:
• Proven ability to develop and implement after-sales service policies, procedures, and operational manuals.
• Strong leadership skills with experience managing technical service teams and customer support functions.
• Excellent analytical skills with the ability to interpret operational, service, and customer satisfaction data to drive performance improvements.
• Strong problem-solving, communication, and customer relationship management skills.
• Professional working proficiency in both English and Amharic, with excellent written and verbal communication abilities.
How To Apply
Interested and qualified applicants who meet the above requirements are invited to submit their detailed Curriculum Vitae (CV), cover letter, and supporting documents/credentials to
hr@kerchanshe
With the subject line
“After-Sales Manager Geely Ethiopia ”
of their email and Submit within Ten working days from
June 06, 2026, to June 16, 2026
.
Skills (mandatory):
Attention to detail & aesthetics, Excellent communication, negotiation, and leadership skills., Excellent interpersonal and communication skills required
Languages:
ENGLISH
Apply Now!