Parts & Service Sales Representative (PSSR)
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Role description
RIES Engineering Share Company invites qualified and experienced professionals to apply for the position of
Parts & Service Sales Representative (PSSR)
under the Mining Aftersales Department.
Position Details
Job Title:
Parts & Service Sales Representative (PSSR)
Department/Division:
Mining Aftersales
Required Number:
1
Duty Station:
Addis Ababa, with frequent customer visits
Reports To:
Parts & Service Sales Manager
Job Purpose
To develop and maintain strong customer relationships within the mining sector, driving parts and service sales growth through proactive customer engagement, technical advisory, and promotion of maintenance programs and service agreements. The role ensures accurate and timely commercial follow-up while coordinating closely with NEFC’s Sales Office.
Major Duties and Responsibilities
1. Sales & Customer Relationship Management
Manage and grow parts and service sales within the assigned customer base
Build and sustain long-term customer relationships at all levels
Act as the main point of contact for all parts and service-related matters
Promote Service Level Agreements (SLAs), preventive maintenance programs, and repair-before-failure solutions
2. Customer Engagement & Field Operations
Conduct regular customer visits and equipment inspections
Assess equipment condition and identify service opportunities
Recommend appropriate parts and maintenance solutions
3. Commercial Operations
Prepare and issue quotations for onshore sales
Coordinate offshore quotations and order processing with NEFC’s Parts & Service Sales Officer
Ensure full commercial follow-up of quotations and sales until closure
Handle tenders and support commercial negotiations
4. Coordination & Service Delivery
Collaborate with site teams to ensure service quality and timely delivery
Support issue resolution and maintain customer satisfaction
Coordinate with internal stakeholders for efficient operations
5. Market Intelligence & Business Development
Monitor customer purchasing trends and competitor activities
Identify new sales opportunities and market developments
6. Systems, Reporting & Compliance
Maintain accurate records of customer visits, quotations, and opportunities in CRM systems
Ensure compliance with company procedures and pricing guidelines
Provide regular reports on sales activities, pipeline, and performance
7. Health, Safety & Environment (HSE)
Comply with all HSE standards during site visits
Promote safe working practices at customer sites
8. Other Duties
Participate in sales meetings, customer reviews, and coordination sessions
Perform other related duties as assigned by the supervisor
Key Performance Indicators (KPIs)
Achievement of sales targets (revenue, margin, hit rate)
Customer satisfaction and retention
Frequency and effectiveness of customer visits
Accuracy and timeliness of quotations and reporting
Growth in SLA and maintenance contract coverage
Education:
Bachelor’s Degree in Mechanical or Electrical Engineering
Experience:
Minimum of 4 years in mining, heavy equipment aftersales, or technical sales
Strong understanding of heavy equipment service operations (knowledge of Komatsu equipment is highly desirable)
Proven track record in sales and customer relationship management
Proficiency in Microsoft Office (ERP/CRM systems is an advantage)
Fluency in English with strong communication and negotiation skills
Additional Requirements
Strong customer orientation and commercial mindset
Ability to translate technical requirements into sales opportunities
Excellent interpersonal and communication skills
Self-motivated, disciplined, and results-oriented
High level of integrity and professionalism
Strong commitment to safety and continuous improvement
Advantageous Qualifications
Experience with Komatsu or any other OEM is a strong asset
Exposure to large-sized construction or mining equipment is an added advantag
How To Apply
Interested applicants are required to submit their application letter, CV, and supporting documents via jobs@riesethiopia.com within 5 (five) working days from the date of this announcement.
Mentioning: Application to the post of PSSR _ Mining on the Subject Line
Skills (mandatory):
Analytical skills, Decision-making skills, Communication, Attention to detail, Problem solving
Apply Now!
Parts & Service Sales Representative (PSSR)
under the Mining Aftersales Department.
Position Details
Job Title:
Parts & Service Sales Representative (PSSR)
Department/Division:
Mining Aftersales
Required Number:
1
Duty Station:
Addis Ababa, with frequent customer visits
Reports To:
Parts & Service Sales Manager
Job Purpose
To develop and maintain strong customer relationships within the mining sector, driving parts and service sales growth through proactive customer engagement, technical advisory, and promotion of maintenance programs and service agreements. The role ensures accurate and timely commercial follow-up while coordinating closely with NEFC’s Sales Office.
Major Duties and Responsibilities
1. Sales & Customer Relationship Management
Manage and grow parts and service sales within the assigned customer base
Build and sustain long-term customer relationships at all levels
Act as the main point of contact for all parts and service-related matters
Promote Service Level Agreements (SLAs), preventive maintenance programs, and repair-before-failure solutions
2. Customer Engagement & Field Operations
Conduct regular customer visits and equipment inspections
Assess equipment condition and identify service opportunities
Recommend appropriate parts and maintenance solutions
3. Commercial Operations
Prepare and issue quotations for onshore sales
Coordinate offshore quotations and order processing with NEFC’s Parts & Service Sales Officer
Ensure full commercial follow-up of quotations and sales until closure
Handle tenders and support commercial negotiations
4. Coordination & Service Delivery
Collaborate with site teams to ensure service quality and timely delivery
Support issue resolution and maintain customer satisfaction
Coordinate with internal stakeholders for efficient operations
5. Market Intelligence & Business Development
Monitor customer purchasing trends and competitor activities
Identify new sales opportunities and market developments
6. Systems, Reporting & Compliance
Maintain accurate records of customer visits, quotations, and opportunities in CRM systems
Ensure compliance with company procedures and pricing guidelines
Provide regular reports on sales activities, pipeline, and performance
7. Health, Safety & Environment (HSE)
Comply with all HSE standards during site visits
Promote safe working practices at customer sites
8. Other Duties
Participate in sales meetings, customer reviews, and coordination sessions
Perform other related duties as assigned by the supervisor
Key Performance Indicators (KPIs)
Achievement of sales targets (revenue, margin, hit rate)
Customer satisfaction and retention
Frequency and effectiveness of customer visits
Accuracy and timeliness of quotations and reporting
Growth in SLA and maintenance contract coverage
Education:
Bachelor’s Degree in Mechanical or Electrical Engineering
Experience:
Minimum of 4 years in mining, heavy equipment aftersales, or technical sales
Strong understanding of heavy equipment service operations (knowledge of Komatsu equipment is highly desirable)
Proven track record in sales and customer relationship management
Proficiency in Microsoft Office (ERP/CRM systems is an advantage)
Fluency in English with strong communication and negotiation skills
Additional Requirements
Strong customer orientation and commercial mindset
Ability to translate technical requirements into sales opportunities
Excellent interpersonal and communication skills
Self-motivated, disciplined, and results-oriented
High level of integrity and professionalism
Strong commitment to safety and continuous improvement
Advantageous Qualifications
Experience with Komatsu or any other OEM is a strong asset
Exposure to large-sized construction or mining equipment is an added advantag
How To Apply
Interested applicants are required to submit their application letter, CV, and supporting documents via jobs@riesethiopia.com within 5 (five) working days from the date of this announcement.
Mentioning: Application to the post of PSSR _ Mining on the Subject Line
Skills (mandatory):
Analytical skills, Decision-making skills, Communication, Attention to detail, Problem solving
Apply Now!