FDRE MESOB Service – Call Center Advisor
FDRE MESOB Service
Addis Ababa, Addis Ababa, Ethiopia
Role description
FDRE MESOB Service – Call Center Advisor
Organization: FDRE MESOB Service (Modern Ethiopian Service for Organized Benefits) Location: Imperial MESOB, Ethiopia Employment Type: Full‑time Application Deadline: Open until filled (limited positions available)
FDRE MESOB Service is a federal government initiative designed to provide citizens with a one‑stop digital and physical service center for accessing multiple government services. The platform integrates services from various institutions to make public services faster, more transparent, and more convenient.
Position: Call Center Advisor
Number of Positions: 5
Qualifications:
Bachelor’s Degree or Diploma in IT, Business Administration, Communications, or related field Proficiency in Amharic and Afaan Oromoo Excellent communication and customer service skills Strong multitasking and problem‑solving abilities Ability to work effectively in a fast‑paced environment Age: 18–24 years
Commitment:
48 working hours per week Willingness to work on rotating shifts
What You’ll Do
Handle inbound and outbound calls professionally Provide accurate information and support to citizens using MESOB services Resolve customer inquiries and escalate complex issues when necessary Maintain records of customer interactions and ensure service quality Contribute to improving transparency and efficiency in government service delivery
Organization: FDRE MESOB Service (Modern Ethiopian Service for Organized Benefits) Location: Imperial MESOB, Ethiopia Employment Type: Full‑time Application Deadline: Open until filled (limited positions available)
FDRE MESOB Service is a federal government initiative designed to provide citizens with a one‑stop digital and physical service center for accessing multiple government services. The platform integrates services from various institutions to make public services faster, more transparent, and more convenient.
Position: Call Center Advisor
Number of Positions: 5
Qualifications:
Bachelor’s Degree or Diploma in IT, Business Administration, Communications, or related field Proficiency in Amharic and Afaan Oromoo Excellent communication and customer service skills Strong multitasking and problem‑solving abilities Ability to work effectively in a fast‑paced environment Age: 18–24 years
Commitment:
48 working hours per week Willingness to work on rotating shifts
What You’ll Do
Handle inbound and outbound calls professionally Provide accurate information and support to citizens using MESOB services Resolve customer inquiries and escalate complex issues when necessary Maintain records of customer interactions and ensure service quality Contribute to improving transparency and efficiency in government service delivery