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DHL Group Job Vacancy 2026

Addis Ababa
Apply on effoysira.com →

Role description

DHL is the world’s leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones. We are an international team of over 395,000 shipping professionals, united by a passion for logistics. And we work in a unique environment.

DHL Global Forwarding Ethiopia is where you will drive IRR benefits realization and operational resilience by converting traditional “analog” business processes & practices to fully applying the IT renewal roadmap solutions, transform the country by the adoption of our digital technologies across the entire business including digital customer interaction and experience across the entire customer portfolio.

Position 1: Customer Service Advisor _ Fixed Term

Education and experience

  • Telephone skills (excellent)
  • Conflict resolution skills (excellent)
  • Selling skills (excellent)
  • Technical skills (Telephone and Order Booking systems referable)
  • Communication skills – spoken and written (excellent)
  • Negotiation and interpersonal skills (excellent)
  • Sound customer relationship experience
  • Strong understanding of customer service and operations 
  • Mental Alertness
  • Assertiveness
  • Geographical knowledge.
  • Previous experience in call centers
  • University degree / Higher National Diploma with
  • two years relevant work experience

Place of Work: Addis Ababa

Position 2: Customer Service Tracing Advisor

Expected years of experience

• University Degree

• 2 years’ experience in a Customer Contact Centre or Tele sales environment in a service industry (preferable).

• Experience within a customer relations environment.

Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service. To improve service recovery and minimize customer’s dissatisfaction.

Place of Work: Addis Ababa

Position 3: OFR Team Leader

Now, here is what we need from you!

  • In depth freight forwarding knowledge
  • Sound knowledge in Ocean Freight and customs
  • High level of attention to detail
  • Good Interpersonal skills
  • Planning and organizing skills
  • Business Processes skills
  • Project Management
  • Presentation skills
  • In depth freight forwarding knowledge
  • Microsoft office applications
  • Excellent command of the English language (both written and verbal)
  • Cargowise experience
  • Experience: 5 years relevant industry experience
  • Education: Degree in Logistics or equivalent

Place of Work: Addis Ababa

Deadline: July 30, 2026