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Customer Service Officer – Maker/Checker and Continuous Improvement Specialist

Dashen Bank S.C. Addis Ababa, Addis Ababa, Ethiopia
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Role description

Dashen Bank S.C Job Vacancy 2026 | Multiple Career Opportunities

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Dashen Bank S.C is inviting qualified and experienced professionals to apply for the following vacant positions. The bank is seeking talented individuals who are committed to delivering excellent banking services and contributing to continuous organizational improvement.

Position 1: Customer Service Officer – Maker/Checker

Required Qualification

  • Bachelor’s Degree in a business-related field such as:
    • Marketing Management
    • Accounting
    • Management
    • Economics
    • Business Administration
    • Information Technology
    • Or other equivalent disciplines

Experience

  • Minimum of 2 years of relevant work experience.

Required Competencies

  • Good understanding of banking products and financial services.
  • Knowledge of banking accounting principles, policies, and operational procedures.
  • Ability to respond effectively to customer inquiries and resolve routine banking issues.
  • Proficiency in Microsoft Office applications.
  • Good knowledge of core banking systems.
  • Strong analytical skills.

Duty Station

Branches under the Nekemte District, including:

  • Nekemte
  • Nekemte Area
  • Gambella
  • Benishangul Region

Position 2: Continuous Improvement Specialist

Required Qualification

  • Bachelor’s Degree in Business Administration, Marketing Management, Management, or a related field.
  • A Master's Degree in Business Administration, Marketing Management, Management, or a related discipline is an added advantage.

Experience

  • Minimum of 6 years of relevant professional experience.

Required Competencies

  • Strong problem-solving and critical thinking skills.
  • Ability to collect, analyze, and interpret data for informed decision-making.
  • Knowledge of continuous improvement methodologies such as Lean, Six Sigma, and Kaizen.
  • Experience conducting root cause analysis and implementing process improvements.
  • Creativity, analytical thinking, and excellent decision-making abilities.

Duty Station

Dashen Bank Head Office, Addis Ababa

Application Deadline

July 9, 2026