EthSwitch Job Vacancy 2026

EthSwitch is inviting qualified and interested candidates to apply for the following vacant position.

As Ethiopia’s National Payment Switch, EthSwitch is jointly owned by the National Bank of Ethiopia, commercial banks, microfinance institutions, payment instrument issuers, and payment service operators. The organization is responsible for enabling secure and interoperable digital payment services across the country's financial sector.

Position: Client Relationship Management Officer II

Educational Qualification

• BSc/BA Degree in Accounting, Economics, Management, Information Systems, Computer Science, Software Engineering, or a closely related field.

Experience

• Minimum of 2 years of relevant professional experience.

Job Summary

The Client Relationship Management Officer II is responsible for maintaining strong relationships with clients and stakeholders while providing timely support through different communication channels. The role involves responding to customer inquiries, addressing service requests, documenting client interactions, and ensuring a high standard of customer satisfaction.

Required Competencies

• Strong communication and interpersonal skills
• Excellent customer service orientation
• Ability to build and maintain client relationships
• Good organizational and documentation skills
• Positive attitude with strong problem-solving abilities
• Ability to adapt to changing client needs

Duty Station: Addis Ababa

Application Deadline:July 5, 2026