Call Center Sales Agent

PCM Digitally Enabled Customer Support Service Job Vacancy 2026

PCM Digitally Enabled Customer Support Service is inviting qualified and motivated applicants to apply for the position of Call Center Sales Agent. The company is looking for energetic individuals with excellent communication skills who are passionate about sales, customer service, and achieving performance targets.

This full-time opportunity is based in Addis Ababa and offers a supportive work environment, attractive incentives, and opportunities for career growth.

Position: Call Center Sales Agent

Employment Type: Full-Time

Work Location: Addis Ababa

Key Responsibilities

• Contact potential customers through outbound calls.
• Introduce and promote the company’s products and services professionally.
• Understand customer needs and recommend suitable solutions.
• Support customers throughout the registration and onboarding process.
• Build and maintain positive relationships with clients.
• Keep customer records updated accurately in the CRM system.
• Meet daily, weekly, and monthly sales targets.
• Deliver high-quality customer service while following company standards.

Benefits

• Competitive monthly salary.
• Commission and performance-based incentives.
• Comprehensive training and continuous coaching.
• Professional and supportive workplace.
• Career development and advancement opportunities.
• Employee recognition and performance rewards.

Required Qualifications

Applicants should have:

• Excellent spoken English communication skills.
• Strong sales, negotiation, and persuasion abilities.
• Good interpersonal and customer service skills.
• Basic computer knowledge.
• Ability to work under pressure and achieve sales targets.
• Previous experience in sales or a call center is an advantage.
• Self-motivation with a results-oriented mindset.

Desired Skills

• Digital marketing knowledge.
• Strong customer communication and relationship-building skills.
• Creativity and problem-solving ability.
• Analytical thinking.
• Teamwork and collaboration.
• Goal-oriented and action-driven approach.