ICL new vacancy
Role description
International Clinical Laboratories (ICL) is one of the largest of independent clinical diagnostic centers on the African continent. ICL has opened its door for service in 2004 with the aim of “contributing to the maintenance and enhancement of the quality of life throughout Ethiopia” by encompassing a system of human and physical resources designed to meet the changing healthcare needs of the population it serves.
It is the only laboratory accredited by the USA based Joint Commission International (JCI) five times in a row. The laboratory provides more than 3000 tests in collaboration with its referral laboratories.
ICL would like to fill the following vacant positions under the Customer Service Section of our Debre Markos branch by inviting all qualified and competent applicants:
Position 1: Specimen Collection Technician
Qualification and Experience
- BSC Degree in Medical Laboratory Technologist (0-year Work Experience with Renewed License)
- Diploma in Medical Laboratory Technician (2-year work Experience with Renewed License)
Required Skills:
- Competent phlebotomy and sample collection skills
- Excellent communication and listening skills in addition able using positive language
- Strong time management skills
- Willingness to improve and motivated for self-development
- Proficient in Amharic, English, and other local Languages.
RESPONSIBILITIES
- Collect and label laboratory samples following standard Operating procedure from walking patients and those credit customers’ samples, and also data creation will be performed as necessary.
- Submit or send and deliver the collected sample properly with the sample tracking form (pre-alert sheet)
- Proper utilization of phlebotomy materials
- Enter patient data, collect cash and serve the customers as much possible as necessary.
- Report any technical complaints or inquiries to the supervisor.
- Other related duties are given by the supervisor or customer service Manager.
Salary: – As per the company scale
Workplace Addis Ababa
Position 2: CSC Supervisor
Position Overview: The Supervisor is responsible for overseeing all activities at our branch operations. This role encompasses the management of laboratory personnel, supervision of testing processes, facilitation of customer service, and the establishment of relationships with healthcare providers.
Salary: – As per the company scale
Position: CSC Supervisor
Required Number: 01
Employment conditions: Permanent
Location Debre Markos
Gender (Male/Female), Females are encouraged
Report to the: – Regional Customer Service Manager
Qualification and Experience:
- Bachelor’s any management and health related filed
- More than 2 years’ experience in similar role.
- Good in Microsoft Office skills (Excel, Word, PowerPoint, and Outlook) skills
- Able to communicate oral and written English.
Required Skills:
- Computer literate and basic office software skills
- Competent phlebotomy and sample collection skills
- Excellent communication and listening skills in addition able using positive language
- Attentiveness, conflict resolution, and problem-solving ability
- Strong time management skills
- Solid coordination and supervision capability
- Good leadership and teamwork ethic
- Willingness to improve and motivated for self-development
- Proficient in Amharic and English Languages.
Responsibilities
- Coordinates and supervises the daily operations of the assigned branch including preparing work schedules for all staff
- Act as a focal person under the directives of the coordinator, identifies problems, plans, coordinates, facilitates all activities as well as reports periodically and gives immediate solutions to operational challenges
Position 3: Receptionist/clerk
Position: Receptionist/clerk
Required Number: 01
Employment conditions: Permanent
Location Debre Markos
Gender Female
Report to CSC Supervisor
Qualification and Experience:
- Degree in health Science and Accounting
- Able to communicate effectively Amharic, English and other local Languages.
- Proven experience in Customer communication and Handling and a minimum of one year experience in Reception area
Responsibilities:
- Professionalism
- Communication Skills /Verbal Communication
- Handles pressure
- Customer Service Skills
- Adaptability
- Confidentiality
- Telephone Skills, Microsoft Office Skills
- Develop & maintain a professional relationship with all staff members
Other information a candidate: –
- Should have to accept and willing to work on a shift and hard ship situation
- Has to Bring a guarantee
Salary: – As per the company scale
Deadline : September 11th, 2026