Ethio Telecom Job Vacancy 2026

Ethio telecom is looking for young, energetic and customer focused professional to enhance its customer experience.

Ethio telecom has an ambition to Provide Reliable Communications & Digital Financial Services and Simplify Life and Accelerate Digital Transformation of Ethiopia. Ethio telecom has got its current status since 29th November 2010 as a part of Ethiopia’s 2005/06 – 2009/10 GTP following the federal government’s decision to focus on improving telecom services, taking them as key to national development.

Position 1: Contact Center Advisor – Aff-Somali

Vacancy Code: IRC40337

Qualification: B.A. Degree in Management, Business Management, Business Administration, Marketing Management, Economics, or Accounting.

Experience: Not Required.

Language: Proficiency in Amharic and English, with fluency in Aff-Somali mandatory.

Location: Ethiopia

Organization: Contact Center Group 3-1

Grade: 4.SB41

Additional Requirements:

• Customer-oriented approach.
• Ability to listen and communicate effectively.
• Self-control and ability to work effectively under time constraints and challenging situations.
• Team spirit and cross-functional collaboration.
• Knowledge of Ethio telecom’s offers, tools, processes, and communication methods.
• Knowledge of customers and their environment.
• Ability to coach.
• Knowledge of relevant IT applications.
• Ability to maintain a positive mindset, proper behavior, discipline, punctuality, and regular attendance.
• Ability to prepare accurate individual reports on frontline activities, ensure targets are met, and maintain records for continuous learning and improvement.

Age Requirement: Applicants must not be more than 27 years old.