Liyu Microfinance Institution Vacancy 2026

Liyu Microfinance Institution S.C. is a growing financial institution committed to promoting financial inclusion, empowering micro, small, and medium-sized enterprises (MSMEs), and providing accessible and innovative financial services to urban and rural communities.

The Institution invites qualified, experienced, and detail-oriented professionals to apply for the following positions.

POSITION: Customer Relation Officer I

Required Qualifications & Experience:

• TVET (10+4) or BA Degree 5/0 years of work experience
• Progressive professional experience in credit appraisal, savings mobilization, loan portfolio management, and client relationship management within a microfinance institution or bank for diploma holder.

Required Skills & Competencies:

• Strong credit analysis, financial assessment, and business cash-flow appraisal skills.
• Proven track record in client sourcing, market storming, group formation, and collateral evaluation.
• Excellent communication, negotiation, interpersonal, and relationship-building skills.

The Customer Relation Officer I is a senior role responsible for savings mobilization, sourcing and appraising quality loan clients, administering high-value loan portfolios, and closely monitoring repayment performance. This position plays a critical role in safeguarding portfolio quality through rigorous client screening, collateral verification, proactive follow-up, and early arrears management while ensuring full compliance with institutional credit and savings policies.

Key Responsibilities

• Savings Mobilization & Customer Acquisition: Identify and attract potential clients to expand the savings portfolio; promote financial products across the catchment area; onboard clients while ensuring strict compliance with NBE Know Your Customer (KYC) directives.
• Group Formation & Center Management: Oversee rural centers and solidarity groups; conduct center meetings, client financial training, and group formation strictly following institutional policy; perform detailed loan analyses for group applicants and present cases to the Branch Credit Committee.
• Loan Sourcing, Appraisal & Quality Sifting: Conduct proactive client sourcing (“market storming”); collect and verify loan application data through site visits, interviews, and community references; evaluate borrower character, integrity, and repayment culture.
• Collateral & Legal Verification: Jointly inspect, value, and verify collateral ownership and marketability with the Branch Manager; ensure proper collateral registry documentation, guarantee letters, and legal certificates are fully secured prior to disbursement.
• Portfolio Administration & CBS Entry: Verify deposit of mandatory savings before disbursement; accurately capture loan application and approval data into the Core Banking System (CBS) to generate correct repayment schedules.
• Loan Quality Monitoring & Arrears Management: Maintain accurate collection sheets; perform pre-repayment reminder visits; immediately identify and escalate arrears; conduct regular client business site visits to reinforce repayment discipline and maintain a healthy portfolio.

Salary and Benefits

The Institution offers an attractive salary and benefits package commensurate with the position and applicable institutional policies.

Duty Station: Shola Branch (Addis Ababa)

Deadline: November 18, 2026