DHL Group Ethiopia – Customer Service & Logistics Vacancies (July 2026)
DHL Group Ethiopia
Addis Ababa, Addis Ababa, Ethiopia
Role description
DHL Group Ethiopia – Customer Service & Logistics Vacancies (July 2026)
Organization: DHL Global Forwarding Ethiopia
Location: Addis Ababa, Ethiopia Employment Type: Full‑time (Fixed Term & Permanent)
Application Deadline: July 30, 2026
Salary & Benefits: Competitive salary with attractive benefits Career Level: Mid‑Level to Senior
About DHL Group
DHL is the world’s leading logistics company, with over 395,000 employees in 220+ countries and territories. DHL Global Forwarding Ethiopia is driving digital transformation, operational resilience, and customer experience improvements through innovative IT solutions and logistics services.
Open Positions
1️⃣ Customer Service Advisor – Fixed Term
Responsibilities
Handle customer calls professionally and efficiently. Manage order booking systems and resolve customer issues. Apply conflict resolution and negotiation skills to maintain satisfaction. Support sales through effective communication and relationship management.
Qualifications
University Degree / Higher National Diploma. Minimum 2 years relevant work experience (preferably in call centers). Excellent telephone, selling, and interpersonal skills. Strong geographical knowledge and customer service background.
📍 Location: Addis Ababa
2️⃣ Customer Service Tracing Advisor
Responsibilities
Provide professional track & trace services for shipments (delayed, misrouted, damaged). Investigate and resolve service problems to exceed performance standards. Liaise with DHL network and operations teams to ensure service recovery. Respond to customer queries on shipment status, customs, and pricing. Handle overflow calls and customer complaints with professionalism.
Qualifications
University Degree. Minimum 2 years’ experience in customer contact centers or telesales (service industry preferred). Strong communication, technical, and problem‑solving skills.
📍 Location: Addis Ababa
3️⃣ Ocean Freight (OFR) Team Leader
Responsibilities
Coordinate and implement ocean freight operations and customer service strategies. Manage daily team operations, assign tasks, and ensure service delivery targets. Develop productivity targets and expand business with new clients. Prepare shipping documents, optimize bookings, and manage import/export documentation. Liaise with customs, suppliers, and external service providers to resolve issues. Prepare monthly management reports and respond to pricing enquiries.
Qualifications
Degree in Logistics or equivalent. Minimum 5 years relevant industry experience in freight forwarding. In‑depth knowledge of ocean freight operations and customs procedures. Strong project management, organizational, and presentation skills. Proficiency in Microsoft Office and Cargowise. Excellent command of English (written & spoken). 📍 Location: Addis Ababa
Organization: DHL Global Forwarding Ethiopia
Location: Addis Ababa, Ethiopia Employment Type: Full‑time (Fixed Term & Permanent)
Application Deadline: July 30, 2026
Salary & Benefits: Competitive salary with attractive benefits Career Level: Mid‑Level to Senior
About DHL Group
DHL is the world’s leading logistics company, with over 395,000 employees in 220+ countries and territories. DHL Global Forwarding Ethiopia is driving digital transformation, operational resilience, and customer experience improvements through innovative IT solutions and logistics services.
Open Positions
1️⃣ Customer Service Advisor – Fixed Term
Responsibilities
Handle customer calls professionally and efficiently. Manage order booking systems and resolve customer issues. Apply conflict resolution and negotiation skills to maintain satisfaction. Support sales through effective communication and relationship management.
Qualifications
University Degree / Higher National Diploma. Minimum 2 years relevant work experience (preferably in call centers). Excellent telephone, selling, and interpersonal skills. Strong geographical knowledge and customer service background.
📍 Location: Addis Ababa
2️⃣ Customer Service Tracing Advisor
Responsibilities
Provide professional track & trace services for shipments (delayed, misrouted, damaged). Investigate and resolve service problems to exceed performance standards. Liaise with DHL network and operations teams to ensure service recovery. Respond to customer queries on shipment status, customs, and pricing. Handle overflow calls and customer complaints with professionalism.
Qualifications
University Degree. Minimum 2 years’ experience in customer contact centers or telesales (service industry preferred). Strong communication, technical, and problem‑solving skills.
📍 Location: Addis Ababa
3️⃣ Ocean Freight (OFR) Team Leader
Responsibilities
Coordinate and implement ocean freight operations and customer service strategies. Manage daily team operations, assign tasks, and ensure service delivery targets. Develop productivity targets and expand business with new clients. Prepare shipping documents, optimize bookings, and manage import/export documentation. Liaise with customs, suppliers, and external service providers to resolve issues. Prepare monthly management reports and respond to pricing enquiries.
Qualifications
Degree in Logistics or equivalent. Minimum 5 years relevant industry experience in freight forwarding. In‑depth knowledge of ocean freight operations and customs procedures. Strong project management, organizational, and presentation skills. Proficiency in Microsoft Office and Cargowise. Excellent command of English (written & spoken). 📍 Location: Addis Ababa