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Customer Service Officer- Maker for Branches Under South West District Office

Dashen Bank S.C. Branches Under South West District Office
Apply on dashenbanksc.com →

Role description

Vacancy Details

Qualification

  • Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

  • Zero (0) year of experience

  • Not more than 25 years of age.

  • be permanently assigned after Six (6) months of intensive training.

  • Degree Certificate, Grade 8th-12th, Updated CV & Application Letter is Mandatory or required. If the Candidates who fail to submit these documents, they will be exclude from the selection process.

  • CGPA 2.5 and Above

  • Year of Graduation 2024,2025 and 2026 only.

  • Photo Documents Not Acceptable.

Job Summary

  • The Customer Service Officer(Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Functional/Technical Competencies

  • Understands the basic mechanisms of general financial products and services.

  • Good knowledge of Bank’s accounting and procedures.

  • Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

  • Excellent command of Microsoft Office applications and good command of the core banking system.

Behavioral Competencies

  • Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

  • Creativity and innovation skills.

  • Action oriented.

  • Quality focus and attention to detail.

  • Professionalism and integrity in line with Dashen Bank values.

  • Good oral and written communication skills.

  • Critical and analytical thinking and problem solving skills.

  • Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

  • Good customer relationship management skills (internal and external customers).

  • Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.