ZamZam Bank S.C Job Vacancy 2026

Zamzam Bank S.C would like to hire competent and qualified applicants for the following position.

ZamZam bank S.C is the first bank to get a license from the National bank of Ethiopia to operate as a full-fledged Interest-Free Bank in the country. The bank is established to enhance financial inclusion with a special focus on the part of society that is alienated from the financial system due to their religious beliefs or other factors.

Position 1: Banking Business Officer I

Educational Qualification

• Bachelor’s Degree in Business Administration, Finance, or a related field.

Work Experience

• Minimum of 2 years of branch banking experience.
• At least 1 year of experience as a Junior Officer.

Required Skills

• Knowledge of banking operations and financial products.
• Experience in cash management and transaction processing.
• Understanding of digital banking services and banking software.
• Strong customer service and communication skills.
• Knowledge of banking regulations, compliance, and operational risk controls.
• Sales, marketing, and customer acquisition skills.
• Understanding of Interest-Free Banking is an added advantage.

Key Responsibilities

• Respond to customer enquiries and complaints professionally.
• Process cash and non-cash transactions accurately and securely.
• Support account opening, account closure, and digital banking requests.
• Promote the Bank’s products, services, and digital banking solutions.
• Identify potential customers and participate in deposit mobilisation activities.
• Verify customer signatures and maintain accurate transaction documentation.
• Reconcile daily cash transactions and prepare operational reports.
• Ensure compliance with banking policies, procedures, and regulatory requirements.
• Maintain positive customer relationships and support branch sales targets.
• Assist with vault cash management when delegated by the Branch Manager.

Duty Station: Ginir and Arbaminch

Position 2: Senior Banking Business Officer

Educational Qualification

• Bachelor’s Degree in Business Administration, Management, or a related field.

Work Experience

• Minimum of 3 years of banking experience.
• At least 2 years of experience at officer level in a similar role.

Required Skills

• Strong knowledge of banking operations and transaction authorisation.
• Understanding of banking regulations, compliance, and risk management.
• Proficiency in banking software and transaction processing systems.
• Knowledge of cash management, vault operations, and reconciliation.
• Excellent customer service and communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to monitor operational procedures and maintain internal controls.

Key Responsibilities

• Review, verify, and authorise banking transactions in accordance with established procedures.
• Ensure transactions comply with regulatory requirements and the Bank’s risk appetite.
• Countersign transaction tickets and supporting documents.
• Maintain dual control during vault access and cash movements.
• Monitor daily cash balancing and investigate transaction discrepancies.
• Handle customer requests and resolve complaints promptly.
• Promote banking products, services, and alternative banking channels.
• Support account opening, cross-selling, and resource mobilisation activities.
• Monitor branch operations to ensure compliance with policies and procedures.
• Identify opportunities to improve customer service and operational efficiency.
• Support the achievement of branch business and performance targets.

Duty Station: Delomena

Position 3: Branch Manager I

Educational Qualification

• Bachelor’s Degree in Business Administration, Finance, Accounting, or a related field.

Work Experience

• Minimum of 5 years of banking experience.
• At least 2 years in a supervisory or managerial position, such as Assistant Branch Manager, Customer Service Manager (CSM), or Customer Service Supervisor (CSS).

Required Skills

• Strong branch operations and service management skills.
• Experience in sales, business development, and customer acquisition.
• Knowledge of banking regulations, AML, KYC, and internal controls.
• Financial management, budgeting, and performance monitoring skills.
• Strong customer relationship management abilities.
• Excellent leadership, staff supervision, and coaching skills.
• Risk management, communication, and problem-solving abilities.
• Understanding of Interest-Free Banking principles and services.

Key Responsibilities

• Oversee daily branch operations and ensure efficient banking service delivery.
• Manage branch resources, personnel, cash handling, and operational activities.
• Develop and implement strategies to achieve branch sales and business growth targets.
• Promote banking products and services to attract and retain customers.
• Ensure compliance with regulatory requirements, AML, KYC, and internal policies.
• Monitor branch financial performance, revenue, expenses, and profitability.
• Supervise, motivate, and evaluate branch employees.
• Resolve customer complaints and improve service quality.
• Identify operational risks and implement appropriate control measures.
• Maintain accurate financial records, reports, and transaction documentation.
• Prepare branch performance reports and strategic action plans.
• Build relationships with local businesses, community organisations, and stakeholders.
• Represent the Bank in community engagement and business development activities.

Duty Station: Agaro.