ZamZam Bank S.C Job Vacancy

KEY RESPONSIBILITIES

• Attend to customer inquiries, complaints, and requests regarding  banking services.
• Provide solutions to customer issues while complying with bank policies and regulations.
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• Offer professional advice on banking products and services to customers.
• Process cash and non-cash transactions (deposits, withdrawals, transfers, payments) accurately.
• Assist in reconciling discrepancies in accounts and transaction records.
• Support account opening, updating, and closing processes for customers.
• Ensure compliance with banking regulations and internal controls in all operations.
• Maintain confidentiality and security of customer information.
• Adhere to bank policies, procedures, and service standards during transactions.
• Assist senior officers with document filing, record-keeping, and report preparation.
• Prepare daily, weekly, and monthly transaction reports as required.
• Ensure proper documentation and secure storage of records.
• Support branch operations by assisting senior staff with day-to-day tasks.
• Participate in resource mobilization and customer service improvement initiatives.
• Help maintain cash balances and ensure daily balancing of cash drawers.
• Continuously learn about banking products, services, and systems.
• Stay updated on industry trends, regulations, and best practices.
• Attend training sessions to enhance professional skills and knowledge.

Duty Stations: Delomena, Yebbu and Ginir Branches (Re-advertised)

WHAT WE OFFER

• Purpose-Driven Career — contributes to the development of Interest-Free Banking and financial inclusion in Ethiopia.
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• Professional Growth — develops leadership, technical and professional capabilities.
• Innovation — participates in digital transformation and modern banking services.
• Impact — help expand access to financial services and economic opportunity.
• Purposeful Culture — works in an organization founded on ethical values, professionalism, inclusiveness and social responsibility.
• Competitive salary and attractive remuneration package.

MINIMUM QUALIFICATION & EXPERIENCE

Educational Qualification

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.

Work Experience

• 1 year work experience in banking area as a Bank Trainee.
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Additional Advantage: Knowledge and understanding of Interest-Free Banking.

KEY RESPONSIBILITIES

• Attend to customer queries and complaints professionally and promptly.
• Deliver high-quality service at all customer touch points.
• Maintain positive relationships with customers and staff to foster a service-oriented environment.
• Enhance the bank’s image through proactive customer handling and satisfaction initiatives.
• Ensure strict compliance with regulatory standards, bank policies, procedures, and the code of conduct.
• Perform all tasks in accordance with the bank’s service standards and timelines.
• Adhere to compliance and operational risk controls to protect the bank’s interests.
• Identify and recruit prospective customers through various engagement channels.
• Provide professional advice to customers on suitable  bank products and services.
• Promote the bank’s products, services, and digital banking solutions to boost customer engagement.
• Participate in resource mobilization activities to grow deposits and product uptake.
• Handle cash and non-cash transactions accurately and securely.
• Process customer account openings, digital banking requests, and cross-selling activities.
• Assist with account closures, service terminations, and customer-related requests.
• Verify and scan customer and authorized staff signatures for authentication.
• Maintain cash holding positions and ensure accurate reconciliation of cash transactions.
• Prepare cash and non-cash transaction tickets, negotiable instruments, and related documentation.
• Balance daily cash and non-cash tickets with physical cash and account records.
• Complete and submit daily transaction reports for operational transparency.
• Continuously promote the bank’s products, services, and digital solutions.
• Support the branch in achieving sales targets for banking products.
• Handle branch vault cash management when delegated by the Branch Manager.
• Perform additional duties as assigned by the supervisor or branch management.

Duty Stations: Woliso, Mettu

WHAT WE OFFER

• Purpose-Driven  Career — contributes to the development of Interest-Free Banking and financial inclusion in Ethiopia.
• Professional Growth — develops leadership, technical and professional capabilities.
• Innovation — participates in digital transformation and modern banking services.
• Impact — help expand access to financial services and economic opportunity.
• Purposeful Culture — works in an organization founded on ethical values, professionalism, inclusiveness and social responsibility.
• Competitive salary and attractive remuneration package.

MINIMUM QUALIFICATION & EXPERIENCE

Educational Qualification

• Bachelor’s degree in Business Administration, Finance, or a related field.

Work Experience

• Minimum 2 years of Branch  banking experience of which 1 year as junior officer

REQUIRED COMPETENCIES      

• Banking Operations • Digital Banking • Cash Management • Customer Focus • Compliance Aw • Sales & Promotion etc.

Key Duties and Responsibilities

• Handle customer requests efficiently, ensuring satisfaction and adherence to bank standards.
• Respond to customer queries and complaints with timely and effective resolutions.
• Maintain positive relationships with customers and staff to foster a service-oriented environment.
• Authorize transactions per the bank’s risk appetite, ensuring integrity and compliance.
• Check and authorize transaction requests, verifying alignment with regulatory and internal standards.
• Countersign documents and transaction tickets for accuracy and completeness.
• Deliver high-quality service in line with the bank’s service standards and timelines.
• Maximize customer satisfaction through proactive and responsive service.
• Promote the bank’s products, services, and alternative banking channels to enhance engagement.
• Adhere strictly to compliance and operational risk controls.
• Maintain dual control during vault access, cash movements, and end-of-day balancing.
• Investigate and resolve discrepancies in end-of-day balancing procedures.
• Ensure tasks are performed within established standards and timescales.
• Contribute to team and individual targets through efficient task execution.
• Monitor branch operations to ensure policy and process adherence.
• Participate in resource mobilization activities to support branch goals.
• Facilitate account openings and cross-selling of banking services.
• Enhance the bank’s image through effective customer service.
• Identify and implement process improvements in customer service functions.

Duty Stations: Woliso, Mettu

WHAT WE OFFER

• Purpose-Driven Career — contributes to the development of Interest-Free Banking and financial inclusion in Ethiopia.
• Professional Growth — develops leadership, technical and professional capabilities.
• Innovation — participates in digital transformation and modern banking services.
• Impact — help expand access to financial services and economic opportunity.
• Purposeful Culture — works in an organization founded on ethical values, professionalism, inclusiveness and social responsibility.
• Competitive salary and attractive remuneration package.

MINIMUM QUALIFICATION & EXPERIENCE

Educational Qualification

• Bachelor’s degree in Business Administration, Management, or related fields.

Work Experience

• 3 years in banking, with at least 2 years at officer level in a similar role.

REQUIRED COMPETENCIES      

• Transaction Authorization • Regulatory Compliance • Banking Software • Customer Focus • Risk Awareness • Operational Oversight etc.

KEY RESPONSIBILITIES

• Oversee day-to-day branch operations in compliance with the bank’s policies, procedures, and regulatory requirements.
• Manage branch resources including personnel, cash handling, and logistics to ensure operational readiness and efficiency.
• Supervise execution of banking services such as deposits, withdrawals, financings, and other transactions with accuracy and timeliness.
• Drive branch sales and business development by promoting  bank products and services to achieve defined targets.
• Implement local marketing initiatives to attract new customers and enhance retention of existing clients.
• Ensure exceptional customer experience by managing service quality, addressing complaints, and resolving service issues effectively.
• Review and respond to customer feedback to improve satisfaction and service delivery.
• Lead, train, and motivate branch staff to meet operational and performance expectations.
• Conduct regular team briefings and training sessions on products, compliance, and customer service.
• Perform staff performance evaluations and provide ongoing support for professional development.
• Ensure compliance with all regulatory obligations including AML, KYC, and internal control measures.
• Monitor branch risks related to fraud, cash handling, and security; implement appropriate control measures.
• Maintain accurate transaction records, documentation, and reporting in line with audit standards.
• Manage the branch’s financial performance, including revenue, profitability, budgeting, and expense control.
• Monitor and manage branch cash levels, ensuring balance between liquidity and security.
• Align branch goals with bank-wide objectives by preparing and executing strategic action plans.
• Prepare regular reports on financial performance, operational efficiency, sales outcomes, and customer satisfaction.
• Identify opportunities for operational improvement and customer service enhancements.
• Promote ZamZam  Bank’s brand by engaging in community outreach, networking, and representing the bank at local events.
• Build relationships with community organizations and local businesses to increase visibility and expand the customer base.

Duty Stations: Woliso, Jimma, Delomena

WHAT WE OFFER

• Purpose-Driven  Career — contributes to the development of Interest-Free Banking and financial inclusion in Ethiopia.
• Professional Growth — develops leadership, technical and professional capabilities.
• Innovation — participates in digital transformation and modern banking services.
• Impact — help expand access to financial services and economic opportunity.
• Purposeful Culture — works in an organization founded on ethical values, professionalism, inclusiveness and social responsibility.
• Competitive salary and attractive remuneration package.

MINIMUM QUALIFICATION & EXPERIENCE

Educational Qualification

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.

Work Experience

• Minimum of 5 years of banking experience, with at least 2 years in a supervisory or managerial role such as Assistant Branch Manager or CSM/CSS.

4. REQUIRED COMPETENCIES

• Branch Operations & Service Management • Sales & Business Development • Risk & Compliance Management • Customer Relationship Management • Communication & Interpersonal Skills • People Management & Team Leadership.

Deadline : November 6th, 2026