Trainee Junior Customer Service Officer Vacancy in Ethiopia
KebronHill Microfinance Institution
Addis Ababa, Addis Ababa, ET
Role description
KebronHill Microfinance Institution S.C. (KHMFI) is inviting qualified fresh graduates to apply for the position of Trainee Junior Customer Service Officer in Addis Ababa. Applicants with a Bachelor’s Degree or Diploma in Management, Business Administration, Economics, Accounting, Finance, Marketing, or a related field are encouraged to apply. No prior work experience is required.
About KebronHill Microfinance Institution
KebronHill Microfinance Institution S.C. (KHMFI) is a microfinance institution licensed by the National Bank of Ethiopia. The institution focuses on providing accessible financial services while combining financial sustainability with positive social impact and community development.
Ethiopia Job Market
Job Overview
Employer: KebronHill Microfinance Institution S.C. (KHMFI) Position: Trainee Junior Customer Service Officer Job Category: Banking and Finance Location: Head Office, Addis Ababa, Ethiopia Employment Type: Full-time Experience: 0 years Application Deadline: November 9, 2026
Required Qualifications and Skills
Applicants must meet the following requirements:
Bachelor’s Degree or Diploma in Management, Business Administration, Economics, Accounting, Finance, Marketing, or a related field. Strong communication and interpersonal skills. Excellent customer service orientation. Analytical skills and the ability to interpret financial data. Good knowledge of economic and financial topics. Strong attention to detail and problem-solving abilities. Ability to work effectively in a team and adapt to a dynamic work environment.
Work Experience: No prior work experience is required (0 years).
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Major Duties and Responsibilities
The Trainee Junior Customer Service Officer will perform the following duties:
Support the design and implementation of market research and client survey activities. Identify and solicit new loan accounts in line with periodic performance targets outlined in the branch business plan. Participate in and lead marketing campaigns to attract new clients and expand branch outreach. Provide prospective clients with clear information about KHMFI’s financial products and services. Assist the Branch Manager in preparing annual business plans and budgets. Facilitate focus group discussions (FGDs) with clients to collect feedback and insights. Receive and review loan applications and conduct credit appraisals of applicants and their guarantors, where applicable. Conduct on-site inspections and appraisals of loan collateral, ensuring proper valuation and documentation. Prepare and present credit applications to the branch credit committee. Coordinate arrangements for credit committee meetings.
About KebronHill Microfinance Institution
KebronHill Microfinance Institution S.C. (KHMFI) is a microfinance institution licensed by the National Bank of Ethiopia. The institution focuses on providing accessible financial services while combining financial sustainability with positive social impact and community development.
Ethiopia Job Market
Job Overview
Employer: KebronHill Microfinance Institution S.C. (KHMFI) Position: Trainee Junior Customer Service Officer Job Category: Banking and Finance Location: Head Office, Addis Ababa, Ethiopia Employment Type: Full-time Experience: 0 years Application Deadline: November 9, 2026
Required Qualifications and Skills
Applicants must meet the following requirements:
Bachelor’s Degree or Diploma in Management, Business Administration, Economics, Accounting, Finance, Marketing, or a related field. Strong communication and interpersonal skills. Excellent customer service orientation. Analytical skills and the ability to interpret financial data. Good knowledge of economic and financial topics. Strong attention to detail and problem-solving abilities. Ability to work effectively in a team and adapt to a dynamic work environment.
Work Experience: No prior work experience is required (0 years).
Search Jobs
Major Duties and Responsibilities
The Trainee Junior Customer Service Officer will perform the following duties:
Support the design and implementation of market research and client survey activities. Identify and solicit new loan accounts in line with periodic performance targets outlined in the branch business plan. Participate in and lead marketing campaigns to attract new clients and expand branch outreach. Provide prospective clients with clear information about KHMFI’s financial products and services. Assist the Branch Manager in preparing annual business plans and budgets. Facilitate focus group discussions (FGDs) with clients to collect feedback and insights. Receive and review loan applications and conduct credit appraisals of applicants and their guarantors, where applicable. Conduct on-site inspections and appraisals of loan collateral, ensuring proper valuation and documentation. Prepare and present credit applications to the branch credit committee. Coordinate arrangements for credit committee meetings.