PCM Digitally Enabled Customer Support Service Vacancy

PCM Digitally Enabled Customer Support Service is expanding its sales operation in Addis Ababa, and we are looking for talented Sales Agents to join our growing team.

This is more than simply making phone calls. You will become part of a professional, technology-enabled sales environment where you will receive structured training, ongoing coaching, modern CRM tools, and the opportunity to develop real-world sales and communication skills.

Position: Sales Agent – Outbound Call Center

Requirements and Qualifications

• Grade 12 completion or above.
• Fluent English is mandatory. Candidates must communicate confidently and professionally in spoken English.
• 1–3 years of relevant experience in outbound sales, telemarketing, call centers, telesales, customer acquisition, or business development.
• Strong communication, listening, persuasion, and negotiation skills.
• Confidence in making outbound calls and handling customer objections.
• Basic computer literacy and the ability to work with CRM systems.
• Strong follow-up, time management, and organizational skills.
• Ability to work under pressure in a fast-paced, target-driven environment.
• Self-discipline, resilience, professionalism, and accountability for results.

Arabic-speaking ability is an advantage but is not mandatory.

Salary and Benefits:

• Monthly gross salary: ETB 20,000 before deductions.
• Income tax and pension contributions will be deducted as applicable.
• Additional commission based on sales target achievement.
• Structured onboarding and practical sales training.
• Ongoing sales coaching and professional development.
• A professional, technology-enabled working environment.
• Opportunities for career advancement based on performance and business needs.

Number of people required: 25

Employment Type: Full-Time

Location: Addis Ababa

Deadline: November 12, 2026