Pagumen Tour and Travel S.C Job Vacancy 2026 – Junior Car Rental & Customer Relation Officer
Pagumen Tour and Travel S.C
Addis Ababa, Addis Ababa, Ethiopia
Role description
Pagumen Tour and Travel S.C is hiring a Junior Car Rental & Customer Relation Officer in Addis Ababa. The position is suitable for candidates with a bachelor’s degree and 0–1 year of relevant experience , including fresh graduates.
About Pagumen Tour and Travel S.C
Pagumen Tour and Travel Share Company was established with a reported total capital investment of USD 4 million. The company operates in Ethiopia’s tourism sector and aims to provide tourism and travel services based on international standards and customer-focused service.
Pagumen is an equal employment opportunity organization and encourages qualified female candidates to apply.
Junior Car Rental & Customer Relation Officer
Location: Addis Ababa Employment Type: Full-time Experience: 0–1 year Application Deadline: August 19, 2026
Qualifications and Requirements
Bachelor’s degree in a business-related field such as Marketing Management, Accounting and Finance, or a related field. 0–1 year of experience in car rental, transport services, management, or a related service sector. Excellent communication and collaboration skills. Customer-focused approach and ability to handle multiple tasks efficiently.
Key Responsibilities
Customer Assistance
Welcome customers and explain the rental process. Provide information about vehicles, prices, and rental agreements. Recommend vehicle options based on customer requirements.
Rental Transactions
Process vehicle rentals and returns using rental management software. Prepare rental agreements and complete required documentation. Handle payments and related financial transactions.
Vehicle Management
Inspect vehicles before and after rentals and record damages. Help ensure rental vehicles are maintained and cleaned. Monitor vehicle availability and fleet inventory.
Customer Service and Problem Resolution
Respond professionally to customer complaints and concerns. Assist customers with roadside assistance and rental vehicle issues. Coordinate with management to resolve operational problems.
Sales and Business Development
Promote additional rental services such as insurance and GPS options. Identify opportunities to increase rental sales. Support acquisition of corporate clients and car suppliers. Maintain relationships with existing clients.
Record Keeping
Maintain accurate customer and rental transaction records. Prepare rental activity and financial reports when required. Follow company policies and applicable requirements.
About Pagumen Tour and Travel S.C
Pagumen Tour and Travel Share Company was established with a reported total capital investment of USD 4 million. The company operates in Ethiopia’s tourism sector and aims to provide tourism and travel services based on international standards and customer-focused service.
Pagumen is an equal employment opportunity organization and encourages qualified female candidates to apply.
Junior Car Rental & Customer Relation Officer
Location: Addis Ababa Employment Type: Full-time Experience: 0–1 year Application Deadline: August 19, 2026
Qualifications and Requirements
Bachelor’s degree in a business-related field such as Marketing Management, Accounting and Finance, or a related field. 0–1 year of experience in car rental, transport services, management, or a related service sector. Excellent communication and collaboration skills. Customer-focused approach and ability to handle multiple tasks efficiently.
Key Responsibilities
Customer Assistance
Welcome customers and explain the rental process. Provide information about vehicles, prices, and rental agreements. Recommend vehicle options based on customer requirements.
Rental Transactions
Process vehicle rentals and returns using rental management software. Prepare rental agreements and complete required documentation. Handle payments and related financial transactions.
Vehicle Management
Inspect vehicles before and after rentals and record damages. Help ensure rental vehicles are maintained and cleaned. Monitor vehicle availability and fleet inventory.
Customer Service and Problem Resolution
Respond professionally to customer complaints and concerns. Assist customers with roadside assistance and rental vehicle issues. Coordinate with management to resolve operational problems.
Sales and Business Development
Promote additional rental services such as insurance and GPS options. Identify opportunities to increase rental sales. Support acquisition of corporate clients and car suppliers. Maintain relationships with existing clients.
Record Keeping
Maintain accurate customer and rental transaction records. Prepare rental activity and financial reports when required. Follow company policies and applicable requirements.