Sheraton Addis, a Luxury Collection Hotel by Marriott in Addis Ababa, is currently seeking qualified and motivated individuals to join its team. Applications are open for various operational and service roles, offering an exceptional opportunity to build a career in world-class hospitality.

Explore the available positions below:

Application Deadline: Applications will be reviewed on a rolling basis. APPLY NOW!!

01. Front Office Agent

Location: Marriott Executive Apartments Addis Ababa

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

Guest Experience

Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education:

• BA Degree in Hotel Management, Hotel Operation, Business Administration or related.

Related Work Experience:

• 2 years of work experience.

Supervisory Experience:

• No supervisory experience.

License or Certification:

• None

APPLY FOR THIS JOB>>>

02. Marketing Manager

Location: Marriott Executive Apartments Addis Ababa

JOB SUMMARY

The Marketing Manager supports the Sales and Marketing Manager by leading all marketing and communications efforts for the hotel. This role is focused exclusively on marketing functions such as branding, content creation, digital presence, public relations, social media, and visual asset management. The Marketing Manager ensures the hotel’s image is consistently and effectively promoted across all channels to build guest engagement, increase brand visibility, and support overall revenue growth. This position works closely with internal departments and external partners to develop and execute marketing strategies that align with the hotel’s goals, while staying within brand guidelines.

Education and Experience Required:

• Bachelor’s degree in marketing, Communications, Public Relations, or a related field. Minimum 3 years of relevant marketing experience in the hospitality or service industry. Digital marketing or agency experience is preferred.

 CORE WORK ACTIVITIES

Hotel Marketing Strategy and Campaigns

• Execute annual marketing plans in alignment with the Sales and Marketing Manager and key hotel stakeholders.
• Develop and implement marketing initiatives to promote hotel services, amenities, and promotions to both in-house and local audiences.
• Coordinate with the Cluster Marketing and eCommerce teams to ensure consistent messaging and campaign alignment.

Digital & Social Media Content Management

• Manage and update content on the hotel’s website, social media platforms, and third-party travel sites.
• Create and schedule social media content that promotes hotel events, offerings, and seasonal campaigns.
• Monitor online reputation and respond to guest feedback appropriately to enhance digital presence.

Public Relations and Visual Asset Management

• Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.
• Manages assigned accounts as per the media account management system.
• Manage media relations including press releases, influencer collaborations, and hotel event coverage.
• Coordinate hotel involvement in community and government events and media activities.
• Build and maintain a contact database of relevant local media, bloggers, and influencers. Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.
• Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.

 Visual and Collateral Development

• Oversee production of marketing materials such as brochures, flyers, signage, and digital content.
• Promotes collection of competitor’s collateral and publicity on a monthly basis.
• Manages the execution of hotel service direct marketing activities.
• Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).
• Coordinate photography and visual content creation in collaboration with the regional marketing team.

Direct Marketing & Communication Support

• Collaborate with internal teams to gather content and ensure timely dissemination of promotional materials.
• Monitor competitor marketing activities to identify trends and opportunities.

General

• Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property hotel service promotions and campaigns.
• Helps with the publication of hotel’s newsletter(s).
• Supports communications duties and functions as deemed necessary.
• Assists in the liaison and execution of joint Hotel promotions.
• Works with eCommerce to verify the Hotel’s website and related websites are updated on a regular basis.
• Partners with Sales and Marketing Manager to create marketing plan aligned to hotel sales and revenue strategy.
• Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance.
• Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.

MANAGEMENT COMPETENCIES

• Creative Thinking – Able to develop innovative marketing ideas that resonate with target audiences.
• Collaboration – Works well with internal departments and external vendors to execute cohesive campaigns.
• Brand Alignment – Ensures all communications and visual content reflect brand identity and values.
• Communication – Strong written and verbal communication skills for content development and public engagement.
• Digital Proficiency – Familiarity with social media platforms, digital tools, and basic analytics to measure campaign performance.
  • Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning – Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
  • Writing – Communicates effectively in writing as appropriate for the needs of the audience

CLICK HERE TO APPLY>>

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.