IT Officer
Alimpex
Addis Ababa, ET
Role description
Alimpex IT Officer Vacancy 2026 – Addis Ababa
Alimpex is seeking an IT Officer to provide day-to-day technical support and assist with the company’s IT infrastructure, ERP, business applications, networks, and digital systems.
The position serves as a first-line IT support resource while supporting ERP administration, system integration, data management, IT security, automation, and digital solutions.
Job Summary
Company: Alimpex Position: IT Officer Job Category: IT & Software Development Employment Type: Full-Time Work Arrangement: On-site Location: Bole, Addis Ababa, Ethiopia
Key Responsibilities
ERP Support
Provide first-line support for ERP users and routine ERP issues. Troubleshoot ERP modules including Sales, Purchase, Inventory, Accounting, HR, and POS. Assist users with ERP transactions, workflows, reports, and system functions. Manage user accounts, roles, permissions, and access rights. Assist with ERP configuration, workflows, automated actions, and reports. Support testing of ERP features, customizations, and system upgrades. Assist with ERP data entry, validation, extraction, and reporting. Document common ERP issues and solutions. Provide basic ERP user training and orientation. Escalate complex issues to the Senior IT Officer or ERP development partner.
IT Support & Infrastructure
Provide first-line technical support to employees. Install, configure, and maintain computers, laptops, printers, scanners, and other IT equipment. Troubleshoot hardware, software, email, internet, and connectivity issues. Support Microsoft Office/Microsoft 365 and other corporate applications. Assist with LAN, Wi-Fi, VPN, and basic network troubleshooting. Support employee onboarding and offboarding, including account and equipment setup. Maintain IT equipment and software inventories. Record and track IT support requests and incidents. Assist with routine server, network, storage, and system administration. Support data backup and recovery procedures. Monitor system availability and performance. Perform software updates, security patches, and antivirus/endpoint protection updates. Support file servers, shared folders, printers, CCTV, biometric attendance, and access-control systems where applicable.
Development & System Enhancement
Assist with simple internal tools, scripts, and automation solutions. Develop basic Python scripts and ERP customizations under supervision. Assist with XML/QWeb configuration and development. Support API integrations between ERP and third-party applications. Assist with database queries, data extraction, and report development. Participate in software testing and deployment. Identify repetitive processes that can be automated and communicate improvement opportunities.
IT Security & Documentation
Follow company IT security policies and procedures. Support user access, password, and account controls. Ensure systems receive required security updates. Report suspicious activity, security incidents, and unauthorized access. Support antivirus, endpoint protection, backup, and other basic security controls. Maintain records of IT assets, users, systems, licenses, and configurations. Prepare IT support and incident reports. Develop user guides and basic technical documentation. Support digitalization, automation, and continuous improvement initiatives.
Qualifications and Experience
Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Information Systems , or a related field. Minimum 1 year of relevant experience in IT support, system administration, ERP support, or software development. ERP experience is highly desirable. Basic knowledge of Python, XML/QWeb, SQL , or other programming languages is an advantage. Understanding of networking, databases, operating systems, and cybersecurity. Experience in trading, import-export, distribution, logistics, or a corporate environment is an advantage.
Key Skills
IT troubleshooting ERP support and administration Networking and system support Basic programming and database skills Problem-solving Attention to detail Communication and teamwork IT security awareness Technical documentation
Alimpex is seeking an IT Officer to provide day-to-day technical support and assist with the company’s IT infrastructure, ERP, business applications, networks, and digital systems.
The position serves as a first-line IT support resource while supporting ERP administration, system integration, data management, IT security, automation, and digital solutions.
Job Summary
Company: Alimpex Position: IT Officer Job Category: IT & Software Development Employment Type: Full-Time Work Arrangement: On-site Location: Bole, Addis Ababa, Ethiopia
Key Responsibilities
ERP Support
Provide first-line support for ERP users and routine ERP issues. Troubleshoot ERP modules including Sales, Purchase, Inventory, Accounting, HR, and POS. Assist users with ERP transactions, workflows, reports, and system functions. Manage user accounts, roles, permissions, and access rights. Assist with ERP configuration, workflows, automated actions, and reports. Support testing of ERP features, customizations, and system upgrades. Assist with ERP data entry, validation, extraction, and reporting. Document common ERP issues and solutions. Provide basic ERP user training and orientation. Escalate complex issues to the Senior IT Officer or ERP development partner.
IT Support & Infrastructure
Provide first-line technical support to employees. Install, configure, and maintain computers, laptops, printers, scanners, and other IT equipment. Troubleshoot hardware, software, email, internet, and connectivity issues. Support Microsoft Office/Microsoft 365 and other corporate applications. Assist with LAN, Wi-Fi, VPN, and basic network troubleshooting. Support employee onboarding and offboarding, including account and equipment setup. Maintain IT equipment and software inventories. Record and track IT support requests and incidents. Assist with routine server, network, storage, and system administration. Support data backup and recovery procedures. Monitor system availability and performance. Perform software updates, security patches, and antivirus/endpoint protection updates. Support file servers, shared folders, printers, CCTV, biometric attendance, and access-control systems where applicable.
Development & System Enhancement
Assist with simple internal tools, scripts, and automation solutions. Develop basic Python scripts and ERP customizations under supervision. Assist with XML/QWeb configuration and development. Support API integrations between ERP and third-party applications. Assist with database queries, data extraction, and report development. Participate in software testing and deployment. Identify repetitive processes that can be automated and communicate improvement opportunities.
IT Security & Documentation
Follow company IT security policies and procedures. Support user access, password, and account controls. Ensure systems receive required security updates. Report suspicious activity, security incidents, and unauthorized access. Support antivirus, endpoint protection, backup, and other basic security controls. Maintain records of IT assets, users, systems, licenses, and configurations. Prepare IT support and incident reports. Develop user guides and basic technical documentation. Support digitalization, automation, and continuous improvement initiatives.
Qualifications and Experience
Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Information Systems , or a related field. Minimum 1 year of relevant experience in IT support, system administration, ERP support, or software development. ERP experience is highly desirable. Basic knowledge of Python, XML/QWeb, SQL , or other programming languages is an advantage. Understanding of networking, databases, operating systems, and cybersecurity. Experience in trading, import-export, distribution, logistics, or a corporate environment is an advantage.
Key Skills
IT troubleshooting ERP support and administration Networking and system support Basic programming and database skills Problem-solving Attention to detail Communication and teamwork IT security awareness Technical documentation