Ethio Telecom Job Vacancy 2026 – IT Technical Support Advisor
Ethio Telecom
Addis Ababa, Addis Ababa, Ethiopia
Role description
Ethio Telecom Job Vacancy 2026 – IT Technical Support Advisor for Addis Ababa, Ethiopia
Jobs
Employer: Ethio Telecom Job Title: IT Technical Support Advisor (National ID Systems) Location: Addis Ababa, Ethiopia Employment Type: Contract Grade: 4.SB41 Salary: As per company scale Application Deadline: August 23, 2026 Age Limit: Not greater than 30 years Experience: No prior work experience required
About Ethio Telecom
Ethio Telecom is Ethiopia’s telecommunications provider, delivering communication and digital services and supporting the country’s digital transformation.
The company is seeking qualified candidates for the position of IT Technical Support Advisor (National ID Systems) in Addis Ababa.
Job Summary
The IT Technical Support Advisor will provide technical support for operating systems, computer hardware, software applications, networking, and IT service management tools. The role requires effective troubleshooting, customer support, teamwork, and the ability to adapt to evolving technologies.
Key Responsibilities
Provide technical support for Windows, macOS, and Linux operating systems. Troubleshoot computer hardware and related technical problems. Support common software applications and remote support tools. Work with IT service management (ITSM) tools and ticketing systems. Apply basic networking knowledge, including TCP/IP, DNS, and DHCP, when resolving technical issues. Diagnose technical problems and provide appropriate solutions. Maintain a strong focus on customer satisfaction. Collaborate effectively with team members. Keep up to date with relevant technologies and industry developments.
Qualifications and Requirements
Education
Applicants should have a BSc Degree in one of the following fields:
Computer Science Computer & Electrical Engineering Information Technology Information Systems Information and Communication Technology (ICT)
Experience
No prior work experience is required. Fresh graduates are eligible to apply.
Technical Skills
Proficiency in Windows, macOS, and Linux. Basic understanding of TCP/IP, DNS, and DHCP. Knowledge of computer hardware and troubleshooting techniques. Familiarity with software applications and remote support tools. Familiarity with ITSM tools and ticketing systems is preferred.
Other Requirements
Strong communication and problem-solving skills. Good customer service orientation. Ability to work effectively as part of a team. Willingness to work flexible hours, including evenings and weekends. Commitment to continuous learning and keeping up with technology trends.
Preferred Certifications
The following certifications are listed as preferred:
CompTIA A+ ITIL Foundation Cisco Certified Networking Microsoft Certified: Modern Desktop Administrator Associate
Additional Information
Job Grade: 4.SB41 Employment Type: Contract Work Location: Addis Ababa, Ethiopia Age Requirement: Not greater than 30 years Salary: As per company scale
Jobs
Jobs
Employer: Ethio Telecom Job Title: IT Technical Support Advisor (National ID Systems) Location: Addis Ababa, Ethiopia Employment Type: Contract Grade: 4.SB41 Salary: As per company scale Application Deadline: August 23, 2026 Age Limit: Not greater than 30 years Experience: No prior work experience required
About Ethio Telecom
Ethio Telecom is Ethiopia’s telecommunications provider, delivering communication and digital services and supporting the country’s digital transformation.
The company is seeking qualified candidates for the position of IT Technical Support Advisor (National ID Systems) in Addis Ababa.
Job Summary
The IT Technical Support Advisor will provide technical support for operating systems, computer hardware, software applications, networking, and IT service management tools. The role requires effective troubleshooting, customer support, teamwork, and the ability to adapt to evolving technologies.
Key Responsibilities
Provide technical support for Windows, macOS, and Linux operating systems. Troubleshoot computer hardware and related technical problems. Support common software applications and remote support tools. Work with IT service management (ITSM) tools and ticketing systems. Apply basic networking knowledge, including TCP/IP, DNS, and DHCP, when resolving technical issues. Diagnose technical problems and provide appropriate solutions. Maintain a strong focus on customer satisfaction. Collaborate effectively with team members. Keep up to date with relevant technologies and industry developments.
Qualifications and Requirements
Education
Applicants should have a BSc Degree in one of the following fields:
Computer Science Computer & Electrical Engineering Information Technology Information Systems Information and Communication Technology (ICT)
Experience
No prior work experience is required. Fresh graduates are eligible to apply.
Technical Skills
Proficiency in Windows, macOS, and Linux. Basic understanding of TCP/IP, DNS, and DHCP. Knowledge of computer hardware and troubleshooting techniques. Familiarity with software applications and remote support tools. Familiarity with ITSM tools and ticketing systems is preferred.
Other Requirements
Strong communication and problem-solving skills. Good customer service orientation. Ability to work effectively as part of a team. Willingness to work flexible hours, including evenings and weekends. Commitment to continuous learning and keeping up with technology trends.
Preferred Certifications
The following certifications are listed as preferred:
CompTIA A+ ITIL Foundation Cisco Certified Networking Microsoft Certified: Modern Desktop Administrator Associate
Additional Information
Job Grade: 4.SB41 Employment Type: Contract Work Location: Addis Ababa, Ethiopia Age Requirement: Not greater than 30 years Salary: As per company scale
Jobs