Elegance Import and Export PLC Call Center Operator Job Vacancy 2026 – 20 Positions
Elegance Import and Export PLC (Yango Elegance)
Addis Ababa, Addis Ababa, Ethiopia
Role description
Elegance Import and Export PLC (Yango Elegance) is hiring 20 Call Center Operators in Addis Ababa for full-time customer support roles with day and nighttime shifts.
About Elegance Import and Export PLC
Elegance Import and Export PLC, also identified as Yango Elegance in the vacancy announcement, is recruiting Call Center Operators to support its ride service operations in Addis Ababa.
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Call Center Operator – 20 Positions
Job Title: Call Center Operator Number of Positions: 20 Location: Addis Ababa Work Setting: Office Employment Type: Full-time Shift: Day and nighttime shifts Career Level: Junior Level (1–3 years) Application Deadline: September 15, 2026
Job Summary
The Call Center Operator will assist drivers and riders by responding to inquiries, providing service information, handling customer complaints, and supporting the daily operations of the ride service.
Key Responsibilities
Respond to incoming calls from drivers and riders and provide appropriate assistance. Give customers clear and accurate information about available services. Receive and address complaints professionally, escalating issues when necessary. Keep accurate records of calls and follow established company procedures. Provide customer support that contributes to the smooth operation of the ride service.
Qualifications and Requirements
Applicants should meet the following requirements:
Diploma or higher qualification in any field of study. Strong communication skills in both Amharic and English. Basic computer skills and knowledge. Ability to understand customer concerns, respond to inquiries, and resolve issues effectively. Ability to work cooperatively as part of a team. Positive attitude and willingness to learn.
Required Skills and Competencies
Adaptability Effective communication and sociability Customer communication and understanding Problem-solving Teamwork Positive attitude and willingness to learn
Salary and Benefits
Salary and benefits were not specified in the vacancy announcement.
Application Deadline
September 15, 2026
About Elegance Import and Export PLC
Elegance Import and Export PLC, also identified as Yango Elegance in the vacancy announcement, is recruiting Call Center Operators to support its ride service operations in Addis Ababa.
Download Interactive Maps
Call Center Operator – 20 Positions
Job Title: Call Center Operator Number of Positions: 20 Location: Addis Ababa Work Setting: Office Employment Type: Full-time Shift: Day and nighttime shifts Career Level: Junior Level (1–3 years) Application Deadline: September 15, 2026
Job Summary
The Call Center Operator will assist drivers and riders by responding to inquiries, providing service information, handling customer complaints, and supporting the daily operations of the ride service.
Key Responsibilities
Respond to incoming calls from drivers and riders and provide appropriate assistance. Give customers clear and accurate information about available services. Receive and address complaints professionally, escalating issues when necessary. Keep accurate records of calls and follow established company procedures. Provide customer support that contributes to the smooth operation of the ride service.
Qualifications and Requirements
Applicants should meet the following requirements:
Diploma or higher qualification in any field of study. Strong communication skills in both Amharic and English. Basic computer skills and knowledge. Ability to understand customer concerns, respond to inquiries, and resolve issues effectively. Ability to work cooperatively as part of a team. Positive attitude and willingness to learn.
Required Skills and Competencies
Adaptability Effective communication and sociability Customer communication and understanding Problem-solving Teamwork Positive attitude and willingness to learn
Salary and Benefits
Salary and benefits were not specified in the vacancy announcement.
Application Deadline
September 15, 2026