Digicom Job Vacancy 2026: Customer Support Officer
Digicom Intelligent System PLC
Addis Ababa, ET
Role description
Digicom Intelligent System PLC is hiring four Customer Support Officers in Addis Ababa, Ethiopia. This opportunity is suitable for fresh graduates with a background in IT, Computer Science, Accounting, Business Administration, or a related field who have strong communication and problem-solving skills.
The successful candidates will support businesses using the company's electronic invoicing (E-Invoice) platform, assist users with technical and operational questions, and help resolve customer issues.
Job Overview
Employer: Digicom Intelligent System PLC Job Title: Customer Support Officer – E-Invoice Platform Location: Addis Ababa, Ethiopia Employment Type: Full-time Career Level: Junior Level Number of Vacancies: 4 Required Experience: 0 years (Fresh Graduates) Application Deadline: November 28, 2026
About Digicom Intelligent System PLC
Digicom Intelligent System PLC provides an E-Invoice platform that helps businesses manage sales, issue tax invoices and receipts, track inventory and purchases, process withholding tax, and submit invoice and receipt information to the Ministry of Revenue (MOR) through the Electronic Invoice/Receipt Management System (EIRMS).
Key Responsibilities
Respond to customer inquiries about account setup, invoicing, billing, payments, inventory, and platform features. Guide customers through invoice issuance, receipt management, digital certificate installation, and invoice signing. Troubleshoot common software and platform issues and escalate complex cases to the appropriate teams. Follow up on reported issues and keep customers informed until they are resolved. Maintain accurate records of customer inquiries, complaints, and resolutions. Collect customer feedback and report recurring problems to support service improvements.
Qualifications and Requirements
Diploma or bachelor's degree in Information Technology, Computer Science, Accounting, Business Administration, or a related field. Fresh graduates are welcome to apply; prior customer support or software support experience is an advantage. Basic computer skills and the ability to learn digital platforms quickly. Good communication and customer service skills, including fluency in Amharic and English. Problem-solving and troubleshooting abilities. Proficiency in Microsoft Office applications.
The successful candidates will support businesses using the company's electronic invoicing (E-Invoice) platform, assist users with technical and operational questions, and help resolve customer issues.
Job Overview
Employer: Digicom Intelligent System PLC Job Title: Customer Support Officer – E-Invoice Platform Location: Addis Ababa, Ethiopia Employment Type: Full-time Career Level: Junior Level Number of Vacancies: 4 Required Experience: 0 years (Fresh Graduates) Application Deadline: November 28, 2026
About Digicom Intelligent System PLC
Digicom Intelligent System PLC provides an E-Invoice platform that helps businesses manage sales, issue tax invoices and receipts, track inventory and purchases, process withholding tax, and submit invoice and receipt information to the Ministry of Revenue (MOR) through the Electronic Invoice/Receipt Management System (EIRMS).
Key Responsibilities
Respond to customer inquiries about account setup, invoicing, billing, payments, inventory, and platform features. Guide customers through invoice issuance, receipt management, digital certificate installation, and invoice signing. Troubleshoot common software and platform issues and escalate complex cases to the appropriate teams. Follow up on reported issues and keep customers informed until they are resolved. Maintain accurate records of customer inquiries, complaints, and resolutions. Collect customer feedback and report recurring problems to support service improvements.
Qualifications and Requirements
Diploma or bachelor's degree in Information Technology, Computer Science, Accounting, Business Administration, or a related field. Fresh graduates are welcome to apply; prior customer support or software support experience is an advantage. Basic computer skills and the ability to learn digital platforms quickly. Good communication and customer service skills, including fluency in Amharic and English. Problem-solving and troubleshooting abilities. Proficiency in Microsoft Office applications.