Digaf Microcredit Job Vacancy 2026

Digaf Micro Credit Provider invites qualified applicants for the following job position. Digaf Microcredit Providers, a tech-based microfinance institute, has signed a Memorandum of Understanding (MoU) with the Ethiopian Ministry of Labor and Skills (MoLS).

The partnership will allow the two signatories to facilitate access to affordable digital loan products for low- and medium-income individuals. institute aims to provide financial relief to middle to lower-income individuals through the application of technology in the financial sector.

Position: Contact Center

Qualifications & Skills:

• Education: Bachelor’s degree in Business Administration, Marketing, Communication, IT, or related field.
• Experience: 0–2 years of prior experience in a call center, customer service, or help desk is an advantage.
• Knowledge: Basic knowledge of financial services, microfinance products, or customer care principles. Proficiency in English, Amharic and Affan Oromo languages (verbal & written).

Skills

• Communication skills clear, polite, and professional phone manner.
• Active listening understand customer needs and respond effectively.
• Problem-Solving handle customer inquiries, complaints, and provide solutions.
• Customer focus patience, empathy, and positive attitude.
• Time management handle high call volumes under pressure.
• Teamwork cooperate with other departments for issue resolution.
• Confidentiality protect customer data and company information.

Responsibilities:

• Customer Service Support:
  • Answer incoming calls and respond to customer inquiries in a professional manner.
  • Provide accurate information about the institution’s financial products and services.
  • Resolve customer complaints or escalate complex issues to the appropriate department.
• Data Management & Reporting:
  • Update customer information in the system after each call.
  • Document customer feedback and report recurring issues to management.
  • Generate daily call reports and collection updates.
• Compliance & Quality Assurance:
  • Adhere to call scripts, internal policies, and regulatory guidelines.
  • Maintain professionalism and confidentiality while handling customer data.
  • Follow proper escalation procedures for unresolved issues.
• Team Collaboration:
  • Work closely with the collections and customer service teams to ensure smooth operations.
  • Participate in training and performance improvement programs.
  • Provide insights on improving customer engagement and collections effectiveness.

Location: Addis Ababa

Deadline: October 10, 2026