Boeing Job Vacancy in Ethiopia 2026: Customer Support Specialist
Boeing
Addis Ababa, Addis Ababa, ET
Role description
Boeing is inviting qualified candidates to apply for the Customer Support Specialist (Customer Support Management) position in Addis Ababa, Ethiopia. The successful candidate will support customers across Africa and the Middle East, manage customer accounts, coordinate spare-parts orders and deliveries, and work with internal teams to resolve customer service and supply chain issues.
Job Overview
Company: Boeing Position: Customer Support Specialist (Customer Support Management) Job Category: Supply Chain Management Location: Addis Ababa, Ethiopia Employment Type: Full-time Work Arrangement: On-site Experience Required: At least 1 year Application Deadline: November 15, 2026 Job ID: JR2026524394
About Boeing
Boeing is a global aerospace company focused on developing and delivering aerospace products and services. Through Boeing Global Services (BGS), the company provides support and services to customers worldwide.
The successful candidate will join the Boeing Global Services Supply Chain Execution organization and serve as a Customer Program Manager for customers in Africa and the Middle East.
Key Responsibilities
Build and maintain strong customer relationships while understanding customer needs, business strategies, and operating environments. Provide customer account support and help maintain customer satisfaction. Communicate with customers and internal teams through meetings, phone calls, emails, and other channels. Identify customer requirements, recommend solutions, and coordinate with relevant internal teams. Prepare and deliver presentations to customers and internal stakeholders, including executive leadership. Monitor customer orders and communicate order status, changes, and improvements. Respond to inquiries about Boeing products, services, processes, and operations. Coordinate the resolution of delivery issues and other customer account concerns. Enter, track, and monitor customer material requirements, spare-parts orders, deliveries, and returns. Collect, process, and analyze supplier and customer data related to ordering and delivery. Review spare-parts requirements and coordinate timely responses to customer inquiries. Monitor and communicate key performance metrics to customers and internal stakeholders. Use Boeing systems to manage customer support activities in a fast-paced environment.
Qualifications and Experience
Required Qualifications
At least one year of experience in the aerospace industry. At least one year of experience in a supply chain-focused role. Experience preparing presentations for and presenting to executive leadership. Strong communication and problem-solving skills. Ability to collaborate effectively across multiple teams and departments. Willingness to learn and develop professionally. Ability to undertake limited domestic and international travel.
Preferred Qualifications
Knowledge of SAP. Engineering or technical experience. Experience in account management or customer support.
Employment Conditions
Work Location: Addis Ababa, Ethiopia. Work Arrangement: On-site. Shift: Non-shift position. Travel: Limited domestic and international travel may be required. Relocation: Relocation assistance is not available. Candidates must live in the immediate area or relocate at their own expense. Visa Sponsorship: Boeing will not sponsor employment visas for this position. Local Employment: This is an international, locally hired position. Employment is subject to applicable Ethiopian labor and immigration requirements.
Compensation and benefits are determined locally and will depend on the candidate's experience, qualifications, and applicable Ethiopian law.
Job Overview
Company: Boeing Position: Customer Support Specialist (Customer Support Management) Job Category: Supply Chain Management Location: Addis Ababa, Ethiopia Employment Type: Full-time Work Arrangement: On-site Experience Required: At least 1 year Application Deadline: November 15, 2026 Job ID: JR2026524394
About Boeing
Boeing is a global aerospace company focused on developing and delivering aerospace products and services. Through Boeing Global Services (BGS), the company provides support and services to customers worldwide.
The successful candidate will join the Boeing Global Services Supply Chain Execution organization and serve as a Customer Program Manager for customers in Africa and the Middle East.
Key Responsibilities
Build and maintain strong customer relationships while understanding customer needs, business strategies, and operating environments. Provide customer account support and help maintain customer satisfaction. Communicate with customers and internal teams through meetings, phone calls, emails, and other channels. Identify customer requirements, recommend solutions, and coordinate with relevant internal teams. Prepare and deliver presentations to customers and internal stakeholders, including executive leadership. Monitor customer orders and communicate order status, changes, and improvements. Respond to inquiries about Boeing products, services, processes, and operations. Coordinate the resolution of delivery issues and other customer account concerns. Enter, track, and monitor customer material requirements, spare-parts orders, deliveries, and returns. Collect, process, and analyze supplier and customer data related to ordering and delivery. Review spare-parts requirements and coordinate timely responses to customer inquiries. Monitor and communicate key performance metrics to customers and internal stakeholders. Use Boeing systems to manage customer support activities in a fast-paced environment.
Qualifications and Experience
Required Qualifications
At least one year of experience in the aerospace industry. At least one year of experience in a supply chain-focused role. Experience preparing presentations for and presenting to executive leadership. Strong communication and problem-solving skills. Ability to collaborate effectively across multiple teams and departments. Willingness to learn and develop professionally. Ability to undertake limited domestic and international travel.
Preferred Qualifications
Knowledge of SAP. Engineering or technical experience. Experience in account management or customer support.
Employment Conditions
Work Location: Addis Ababa, Ethiopia. Work Arrangement: On-site. Shift: Non-shift position. Travel: Limited domestic and international travel may be required. Relocation: Relocation assistance is not available. Candidates must live in the immediate area or relocate at their own expense. Visa Sponsorship: Boeing will not sponsor employment visas for this position. Local Employment: This is an international, locally hired position. Employment is subject to applicable Ethiopian labor and immigration requirements.
Compensation and benefits are determined locally and will depend on the candidate's experience, qualifications, and applicable Ethiopian law.