VitaBirr Financial Services S.C. is a regulated Ethiopian fintech company licensed by the National Bank of Ethiopia as a Payment Instrument Issuer (PII). VitaBirr provides digital financial services that enable customers to conveniently access Digital Mobile Money Services through its digital platforms. VitaBirr is committed to delivering secure, accessible, reliable, and customer-focused financial services while contributing to the growth of Ethiopia’s digital financial ecosystem.

Position: Call Center Agent

Qualifications:

Bachelor’s degree or diploma in Business Administration, Management, Marketing, Accounting, Economics, Information Technology, or a related field.
Previous experience in a call center, customer service, banking, fintech, digital financial services, or telecommunications environment is an advantage.
Experience handling customer complaints, transaction issues, or digital financial service inquiries is an added advantage.
Good understanding of mobile applications, digital payments, and basic technology.
Strong communication and interpersonal skills.
Good problem-solving and customer-handling skills.
Ability to work under pressure and handle difficult customer interactions professionally.
Good attention to detail, particularly when handling customer and transaction information.
Good computer literacy and ability to work with CRM and other digital systems.
Fluency in Amharic, Oromiffa and English is required; knowledge of additional Ethiopian languages is an advantage.

The Call Center Agent will be responsible for providing professional and timely customer support to VitaBirr customers through inbound and outbound calls and other approved communication channels. The role will support customers with digital financial transactions, account-related inquiries, KYC updates and verification, complaints and disputes, and basic technical issues while ensuring compliance with VitaBirr’s operational procedures, customer protection requirements, and data confidentiality standards.

Location: Addis Ababa

Application Deadline: 21/09/2026

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