Pagumen Tour and Travel Share Company established with a total capital investment of 4 million USD by innovative entrepreneurs who want to transform the Ethiopian tourism sector. Pagumen is going to be one of the largest tours and travel operation business in Ethiopia. It aims to be state of the art and world standard company, to satisfy customers by providing high standard services with more value for money. The company currently provides the following services specifically:-

The company would like to invite highly competent, motivated and qualified candidates to apply for the following positions: At Pagumen every employee is important member and has the opportunity to rise according to their ability and performance. Pagumen Tour and Travel S.C is an equal employment opportunity organization, but qualified female candidates are highly encouraged to apply.

Position: Junior Car Rental & Customer Relation Officer

Job Requirements:

Minimum BA degree in Business filed like Marketing Management or Accounting and Finance or related fields.
Minimum of 0-1 years’ work experience in car rent or transport Service or related Management. Preferably in-service giving sector.
Excellent communication and collaboration skill are mandatory.

The position requires excellent communication skills, a customer-focused mindset, and the ability to handle various tasks efficiently.

Car Rental officer Duties and Responsibilities

Customer Assistance

Greet customers upon arrival and provide information about the rental process.
Answer questions regarding vehicle options, pricing, and rental agreements.
Provide recommendations based on customer needs and preferences.

Rental Transactions

Process rentals and returns using rental management software.
Prepare rental agreements, and ensure that all necessary paperwork is completed accurately.
Handle payments and any related financial transactions.

Vehicle Management

Conduct vehicle inspections before and after rentals to assess any damages.
Ensure that the fleet of vehicles is well-maintained and cleaned.
Keep track of vehicle availability and inventory management.

Problem Resolution

Address customer complaints and concerns in a professional manner.
Assist customers with roadside assistance or issues related to the rented vehicle.
Work with management to resolve any operational issues that may arise.

Sales and Promotions

Promote additional services offered by the rental company, such as insurance or GPS rentals.
Upsell to customers based on their rental needs, improving overall sales performance.
Working on acquiring additional corporate clients, car suppliers and maintaining existing clients.

Record Keeping

Maintain accurate records of all customer transactions.
Generate reports regarding rental activities and financial transactions as required.
Ensure compliance with company policies and regulatory requirements.

Location: Addis Ababa,

Deadline: August 19, 2026

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