International Clinical Laboratories (ICL), a proud partner of Cerba Lancet Africa, is one of the largest independent clinical diagnostic centers on the African continent. As the only laboratory in Ethiopia accredited by the USA-based Joint Commission International (JCI) five times in a row, we provide world-class clinical environments and over 300 advanced diagnostic tests.

ICL would like to fill the following vacant positions under the Client Relations Department by inviting all qualified and competent applicants:

Position: Client Service Representative

Qualification and Experience:

BSC/Diploma in health-related fields preferably in a medical laboratory
0 – 2 years of experience in a similar role

Required Skills:

Basic Microsoft Office skills (Excel, Word, PowerPoint, and Outlook) skills
The ability to work autonomously and hold themselves accountable.
Communication and interpersonal skills.
Ability to work under pressure and meet set deadlines.
Maintain high a level of honesty stand integrity.

RESPONSIBILITIES

Assist account clients with:
Follow up on incoming samples and timely outgoing of results
proper sample collection technique according to ICL SOP
Pricing rates and panel grouping,
Settlement of invoices
use of web order for placing test orders as well as retrieving results
Serve as a representative of ICL to respective clients with the utmost respect and capacity
Registering and monitoring of daily sales volume from clients
Register daily incoming scheduled tests, follow result turnaround time and check clients for timely result delivery
Refilling supplies and monitoring of usage compared to incoming tests and samples
troubleshoot problems on invoices and encourage customers to pay the amount in due date
Collecting service payments from clients and transferring to the cashier
Troubleshoot any extended problems that may arise between ICL and account clinics
Visiting each client at least once a month and conduct comprehensive client satisfaction survey
Daily check for sample and payment issues from Oracle (BI) for prepayment clients and inform the clients to refill advance payment when balance reached 50% of usage
Generating Client Service work list for CSNOTE twice a day from LIS
Clear all incomplete data (CSNOTE, STAT, Urgent, to be deleted …) on daily basis from Laboratory information System (LIS)
Find and promote ICL laboratory service for new clients in addition to follow up of existing clients’ services to monitor the level of service rendered
Investigate the reason for deleted data in LIS and bring for the Manager
Passing information on discontinued, resumed and new tests for credit clients
Reporting results with fax, email or telephone when is necessary
Following all SOPs in procedure of duties
Reporting and giving updates to the Client Relations Manager daily, weekly and Monthly
Performing additional tasks related to the section as ordered by the Manager and Director

Location: Addis Ababa

Deadline: July 14, 2026

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