InfraTech Africa Technology Services combines global technical expertise with a strong understanding of African operational challenges. We transform connectivity constraints, resource limitations, and security gaps into resilient, scalable solutions.

Position 1: Service Delivery / NOC Coordinator

Qualifications & Experience:

Bachelor’s degree in IT, Business, or related field
Experience in service delivery or technical coordination
ITIL Foundation certification is an advantage

Purpose:
To coordinate customer requests, monitor service delivery performance, and ensure compliance with service level agreements (SLAs).

Key Responsibilities:

Coordinate incidents and customer service requests
Track SLAs and manage escalations
Manage ticketing systems and workflow processes
Coordinate field engineers and technical teams
Provide customer communication and status updates
Prepare operational and service performance reports.

Position 2: Field Service Engineer / Smart Hands Technician

Qualifications & Experience:

Diploma or degree in IT, Electronics, or related technical field
Experience in field support or infrastructure deployment
Valid driving license is an advantage

Purpose:
To provide onsite installation, maintenance, troubleshooting, and technical support services for customer infrastructure environments.

Key Responsibilities:

Perform onsite installation and replacement of equipment
Handle rack and stack activities and structured cabling
Support wireless access point deployment
Conduct site surveys and preventive maintenance
Provide emergency onsite technical interventions
Document field activities and service reports
Coordinate with the Network Operations team

Position 3: Network & Infrastructure Engineer

Qualifications & Experience:

Bachelor’s degree in Computer Science, IT, or related field
CCNA or equivalent certification required
3+ years of enterprise networking experience preferred

To design, implement, monitor, and support customer network and infrastructure environments while ensuring service reliability, security, and performance.

Key Responsibilities:

Manage enterprise LAN/WAN/Wi-Fi infrastructure
Configure and maintain routers, switches, firewalls, and VPNs
Monitor infrastructure performance and uptime
Support cybersecurity controls and access management
Provide remote troubleshooting and incident resolution
Maintain documentation and technical reports
Support cloud and hybrid infrastructure integration.

Deadline: June 29, 2026

Location: Addis Ababa

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