Job Description

IT Support & Systems Technician

Job Type: Full-Time
Experience Level: Fresh Graduate to 2 Years of Experience
Reports To: HR Manager and IT Manager

About the Role

We are looking for a motivated and hands-on IT Support & Systems Technician to join our team. This position is suitable for a fresh graduate or an IT professional with no more than two years of relevant experience who is eager to develop practical skills across IT support, networking, security systems, and technology infrastructure.

The successful candidate should be comfortable working directly with users and physically installing, configuring, troubleshooting, and maintaining IT and low-voltage systems.

Key Responsibilities

Provide first-level IT technical support to staff and assigned client’s office.
Diagnose and resolve hardware, software, operating system, printer, connectivity, and general IT issues.
Install, configure, maintain, and troubleshoot computer networks, including LAN cabling, switches, routers, and related equipment.
Install, configure, address, test, and troubleshoot fire alarm systems.
Install, configure, test, and troubleshoot CCTV camera and surveillance systems.
Install and configure access control/door access systems.
Install, configure, and troubleshoot intercom systems.
Install, configure, and maintain PABX/IP-PBX telephone systems.
Perform system testing, preventive maintenance, fault finding, and basic documentation.
Assist with IT equipment setup, relocation, upgrades, and user onboarding.
Maintain accurate records of installed equipment, configurations, and service activities.
Follow technical procedures and safety requirements when working with electrical, network, security, and communication systems.
Communicate professionally with customers, employees, and other technical personnel.
Be available to provide periodic on-site IT support services, including sitting at an assigned office for half-day or full-day support on designated dates, according to the service schedule.

Required Technical Skills

Candidates should have practical knowledge or training in several of the following areas:

IT Support & Troubleshooting

Windows and basic desktop operating systems
Computer hardware and peripherals
Software installation and configuration
Printer and peripheral troubleshooting
Basic user account and system administration
General IT troubleshooting and problem-solving

Networking

LAN installation and configuration
Network cabling and termination
Switches, routers, Wi-Fi, and basic network configuration
TCP/IP and basic network troubleshooting
Basic network testing and fault diagnosis

Security & Communication Systems

Fire Alarm System addressing, installation, configuration, and troubleshooting
CCTV camera installation, configuration, and troubleshooting
Access door/access control system installation and configuration
Intercom system installation and configuration
PABX/IP-PBX installation, configuration, and troubleshooting

Additional Skills — Plus

Knowledge or experience in the following will be considered an advantage:

Programming or scripting languages such as Python, JavaScript, PHP, or similar
AI-assisted development and productivity tools, including Claude Code
GitHub and basic Git workflows
Vercel and modern web deployment environments
cPanel
Web hosting environments, domains, DNS, SSL, and website deployment
Basic website development and maintenance
Linux/server administration
Cloud services and web-based applications

Qualifications

Diploma or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Networking, or a related field.
Fresh graduates are strongly encouraged to apply.
Candidates with 0–2 years of relevant work experience are preferred.
Practical technical skills, internships, academic projects, or hands-on personal projects will be considered valuable.
Relevant technical certifications are an advantage.

What We Offer

Practical exposure to a broad range of IT and technology systems.
Opportunity to work with networking, security, communication, and web technologies.
Hands-on learning and professional development.
Opportunity to develop skills in modern programming, AI-assisted development, and cloud/web technologies.
A growth-oriented environment for an early-career IT professional.

Personal Requirements

The ideal candidate should be:

Hands-on and technically curious.
A strong problem solver with good troubleshooting skills.
Willing to learn new technologies and systems.
Able to work independently and as part of a team.
Professional, reliable, punctual, and customer-focused.
Comfortable working on-site and performing physical installation and maintenance work.
Able to communicate clearly with both technical and non-technical users.
Flexible and willing to work from an assigned office for scheduled half-day or full-day IT support assignments.
Willing to travel to client or project locations when required.

Required Skills

Ability to deliver quality work within deadlines

Desired Skills

Creativity

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