Elegance General Trading PLC would like to invite qualified and competent applicants to apply for the following job positions.

Elegance General Trading PLC (also linked with ELEGAS Ethiopia Trading PLC) is an Ethiopian company involved in diverse sectors, notably as a major partner for Yango Ethiopia (ride-hailing, providing customer support/operations), specializing in premium Ethiopian coffee export (Elegance Coffee), and offering event planning, wedding décor, and imported event furniture.

Position: Call Center Operator

Qualifications & Requirements:

Minimum Diploma and above in any field of study.
Strong communication skills in Amharic and English (both are required).
Computer skill and knowledge
Ability to handle customer inquiries and resolve issues effectively
Team player with a positive attitude and willingness to learn.

Key Responsibility

Answer incoming calls and assist drivers and riders with inquiries.
Provide clear and accurate information about services.
Handle complaints professionally and escalate when needed.
Maintain records of calls and follow company procedures.
Support daily operations of the ride service.

Requirement Skill

Team player with a positive attitude and willingness to learn

Number of people needed: 20

Employment Type: Day and Nighttime shift

Location:

Addis Ababa,

Deadline: September 15, 2026

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