Job Description

Job Summary

– To lead the planning, design, configuration, and management of Kerchanshe’s enterprise network and data center infrastructure — including firewalls, routers, and switches — ensuring high availability, security, and scalability across all sites. The role also owns end-to-end server management, Microsoft 365 email administration, CCTV systems, backup and disaster recovery, and infrastructure-level support for ERP systems, contributing to a secure, resilient, and reliable IT environment for the organization.

Main Duties and Responsibilities

Network Planning, Design and Configuration

Plan, design, and implement the organization’s network architecture, including LAN/WAN, VLANs, and campus/branch connectivity.
Configure, manage, and optimize firewalls, routers, switches, and related network devices to ensure security, performance, and availability.
Design and enforce network security controls including VPNs, access control lists, and segmentation.
Monitor network performance and capacity, and troubleshoot L2/L3 network issues, including routing and switching problems.
Maintain accurate network documentation, topology diagrams, IP addressing schemes, and configuration baselines.

Server Management

Administer Windows and/or Linux servers including file, print, DHCP, DNS, and directory services.
Manage virtualization platforms (e.g., Hyper-V, VMware) and storage solutions (SAN/NAS).
Apply system updates, patches, and configuration changes to ensure security and performance.
Plan and implement high availability and disaster recovery strategies.
Proactively monitor system performance, uptime, and health using enterprise monitoring tools.
Troubleshoot server, software, or network issues, and provide L3 support escalation.
Maintain system documentation, inventory, and configuration baselines.

Data Center Management

Oversee the entire data center environment, including power, cooling, structured cabling, and physical/environmental security.
Manage server racks, equipment lifecycle, and data center infrastructure standards.
Plan for data center capacity, uptime, and scalability to support business growth.
Coordinate data center maintenance activities, vendor visits, and contractor work.

Email and Messaging System Administration

Administer and manage Microsoft 365 email and collaboration services (Exchange Online, Teams, SharePoint, OneDrive).
Handle account provisioning, alias setup, shared mailboxes, and mailbox delegation.
Monitor email flow, spam filtering, data loss prevention policies, and email authentication (SPF, DKIM, DMARC).
Support mobile device access and troubleshoot user-level email issues.

Domain and DNS Management

Oversee the organization’s domains and subdomains through domain registrars.
Manage DNS configurations (A, MX, TXT, SPF, DKIM, DMARC, CNAME records).
Ensure timely domain renewals and SSL certificate management.

Web and Application Hosting

Coordinate deployment and hosting of company websites and portals (on-premise or cloud-based).
Maintain hosting platforms (IIS, Apache, cPanel, or cloud platforms like GoDaddy, Vercel, and Strapi).
Ensure secure access to public-facing applications via SSL/TLS and proper firewall rules.
Collaborate with marketing or external developers for content publishing and CMS updates.

Backup and Disaster Recovery

Design, implement, and manage backup solutions for servers, databases, and other critical business systems.
Conduct regular backup verification and restoration testing to ensure data integrity and recoverability.
Maintain, test, and continuously improve disaster recovery and business continuity plans.

CCTV and Physical Security Systems

Manage and maintain CCTV systems across all sites, including cameras, NVR/DVR, storage, and monitoring platforms.
Ensure adequate footage retention, system availability, and integration with access control where applicable.
Troubleshoot CCTV connectivity, storage, and performance issues, coordinating with vendors as needed.
Security and Compliance
Enforce access controls, encryption standards, and system hardening practices.
Manage endpoint protection, vulnerability scanning, and incident response plans.

ERP and Business Systems Support

Provide infrastructure-level support for ERP systems, ensuring server, database, and network readiness and availability.
Coordinate with ERP vendors and functional teams on system integration, upgrades, and issue resolution.
Support user access management, backups, and uptime monitoring for the ERP application environment.

Team Leadership and Collaboration

Mentor junior system/network administrators and IT support staff.
Collaborate with cross-functional teams (network, development, security, business units) on IT projects and infrastructure planning.

Education

Bachelor’s degree in Computer Science, Information Technology, Computer/Electrical Engineering, or a related field.
Professional networking certification (e.g., CCNA/CCNP) preferred.
Strong expertise in networking, Windows Server, Active Directory, DNS/DHCP, and virtualization platforms.
Proven experience managing enterprise email systems, data centers, and campus networks.
Solid understanding of L2/L3 networking, VLANs, DNS, DHCP, NAT, and routing protocols.

Experience

5+ years of relevant experience for BSc holders in Computer Science, IT, Software Engineering, or related fields.
3+ years of relevant experience for MSc holders.

General Competencies

Teamwork & Collaboration
Communication & Documentation
Analytical Thinking & Troubleshooting
Adaptability & Learning Agility
Decision-Making

Required Skills

Adaptability
Attention to detail & aesthetics

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