Digaf Micro Credit Provider invites qualified applicants for the following job position. Digaf Microcredit Providers, a tech-based microfinance institute, has signed a Memorandum of Understanding (MoU) with the Ethiopian Ministry of Labor and Skills (MoLS).

The partnership will allow the two signatories to facilitate access to affordable digital loan products for low- and medium-income individuals. institute aims to provide financial relief to middle to lower-income individuals through the application of technology in the financial sector.

Join Digaf Microcredit Provider S.C and make a difference in the lives of many through microcredit solutions.

Position 1: Customer Experience Support Officer

Requirements:

Bachelor’s degree in Business Administration, Management, or related field
3+ years of experience in customer service, call center, or complaint handling
Strong communication and interpersonal skills
Problem-solving and conflict resolution ability
Good reporting and analytical skills
Ability to work under pressure and manage multiple cases
Familiarity with CRM systems is an advantage

Location: Addis Ababa

Position 2: Junior Legal Officer

Requirements:

LLB Degree in Law
1–2 years of relevant work experience
Strong knowledge of Ethiopian laws and court procedures
Good communication and drafting skills

Key Responsibilities:

Assist in legal documentation, contract drafting, and review
Support litigation processes and court follow-ups
Ensure compliance with applicable laws and company policies
Handle customer complaints and legal correspondences

Location: Wolayita Sodo, Hawassa, Bahirdar, Nekemte, Jimma

Position 3: Senior Customer Data Quality Officer

Education

Bachelor’s degree in: Finance, Accounting, Information Technology, Data Management or related field
Experience: 3–5+ years in: Banking operations Data quality / MIS / reconciliation Digital lending or fintech (preferred)
Location: Addis Ababa

Position 4: Credit Control Manager

Education

Bachelor’s degree in:
- Finance, Accounting, Business Administration, Economics or related field

Experience

5–7+ years in:
- Credit control / collections / loan recovery
- Banking, MFI, or fintech
At least 2–3 years in a supervisory or managerial role.

Location: Addis Ababa

Deadline: April 25, 2026

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