International Clinical Laboratories (ICL) is one of the largest of independent clinical diagnostic centers on the African continent. ICL has opened its door for service in 2004 with the aim of “contributing to the maintenance and enhancement of the quality of life throughout Ethiopia” by encompassing a system of human and physical resources designed to meet the changing healthcare needs of the population it serves.

It is the only laboratory accredited by the USA based Joint Commission International (JCI) five times in a row. The laboratory provides more than 3000 tests in collaboration with its referral laboratories.

ICL would like to fill the following vacant positions under the Customer Service Section of our Debre Markos branch by inviting all qualified and competent applicants:

Position 1: Specimen Collection Technician

Qualification and Experience

BSC Degree in Medical Laboratory Technologist (0-year Work Experience with Renewed License)
Diploma in Medical Laboratory Technician (2-year work Experience with Renewed License)

Required Skills:

Competent phlebotomy and sample collection skills
Excellent communication and listening skills in addition able using positive language
Strong time management skills
Willingness to improve and motivated for self-development
Proficient in Amharic, English, and other local Languages.

RESPONSIBILITIES

Collect and label laboratory samples following standard Operating procedure from walking patients and those credit customers’ samples, and also data creation will be performed as necessary.
Submit or send and deliver the collected sample properly with the sample tracking form (pre-alert sheet)
Proper utilization of phlebotomy materials
Enter patient data, collect cash and serve the customers as much possible as necessary.
Report any technical complaints or inquiries to the supervisor.
Other related duties are given by the supervisor or customer service Manager.

Salary: – As per the company scale

Workplace Addis Ababa

Position 2: CSC Supervisor

Position Overview: The Supervisor is responsible for overseeing all activities at our branch operations. This role encompasses the management of laboratory personnel, supervision of testing processes, facilitation of customer service, and the establishment of relationships with healthcare providers.

Salary: – As per the company scale

Position: CSC Supervisor

Required Number: 01

Employment conditions: Permanent

Location Debre Markos

Gender (Male/Female), Females are encouraged

Report to the: – Regional Customer Service Manager

Qualification and Experience:

Bachelor’s any management and health related filed
More than 2 years’ experience in similar role.
Good in Microsoft Office skills (Excel, Word, PowerPoint, and Outlook) skills
Able to communicate oral and written English.

Required Skills:

Computer literate and basic office software skills
Competent phlebotomy and sample collection skills
Excellent communication and listening skills in addition able using positive language
Attentiveness, conflict resolution, and problem-solving ability
Strong time management skills
Solid coordination and supervision capability
Good leadership and teamwork ethic
Willingness to improve and motivated for self-development
Proficient in Amharic and English Languages.

Responsibilities

Coordinates and supervises the daily operations of the assigned branch including preparing work schedules for all staff
Act as a focal person under the directives of the coordinator, identifies problems, plans, coordinates, facilitates all activities as well as reports periodically and gives immediate solutions to operational challenges

Position 3: Receptionist/clerk

Position: Receptionist/clerk

Required Number: 01

Employment conditions: Permanent

Location Debre Markos

Gender Female

Report to CSC Supervisor

About You

Qualification and Experience:

Degree in health Science and Accounting
Able to communicate effectively Amharic, English and other local Languages.
Proven experience in Customer communication and Handling and a minimum of one year experience in Reception area

Responsibilities:

Professionalism
Communication Skills /Verbal Communication
Handles pressure
Customer Service Skills
Adaptability
Confidentiality
Telephone Skills, Microsoft Office Skills
Develop & maintain a professional relationship with all staff members

Other information a candidate: –

Should have to accept and willing to work on a shift and hard ship situation
Has to Bring a guarantee

Salary: – As per the company scale

Deadline : September 11th, 2026

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