Dashen Bank, a leading financial institution in Ethiopia, is seeking to recruit qualified and motivated professionals for the following vacant positions.

We invite talented individuals with the requisite experience, skills, and qualifications to join our dynamic team and contribute to our growth and success.

Vacant Positions

Administrative Assistant
Branch Manager I (Multiple Positions Available)
District IFB Business Manager (Nekemte District)
Customer Service Manager I

Position Details

Customer Service Manager I

Location: Dire Dawa District
Vacancy Number: DB_EX/DDD/005/24
Application Deadline: 24/01/2025

Job Summary:

The Customer Service Manager I will play a pivotal role in supporting the Branch Manager by coordinating the activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officers (Cash/Accounts) within the branch.

The role focuses on ensuring operational excellence, delivering exemplary customer service, and contributing to the Bank’s growth by maintaining high levels of customer satisfaction.

Qualifications and Experience

Academic Requirements:

A Bachelor’s degree in a business-related field such as Accounting, Management, Economics, or Business Administration.

Experience:

A minimum of six (6) years of experience in banking operations.

Key Competencies

Technical Competencies:

In-depth understanding of financial products and services.
Proficiency in modern service delivery practices within medium to large banking institutions.
Strong knowledge of banking policies, processes, procedures, and compliance standards.
Project management skills.
Expertise in client relations, with the ability to address inquiries and resolve issues effectively.

Behavioral Competencies:

Leadership skills with the ability to foster teamwork, motivate staff, and resolve conflicts.
Strong business acumen and strategic thinking abilities.
Excellent communication and presentation skills, including the development of professional proposals and reports.
Proficiency in managing multicultural teams and building effective stakeholder relationships.
Analytical and creative problem-solving skills.
Strong negotiation, persuasion, and customer relationship management skills.
Risk awareness and adherence to regulatory compliance standards.

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